Donor Recognition and Stewardship Manager

Join our team to create a better tomorrow for all of us.

We’re breaking records with our $500 million Campaign to Create Tomorrow. And you’ll help honour donors – past and future – who make it all happen.

Recognizing donors is a powerful engagement tool. You’ll work with our 15 fundraisers to identify new opportunities to recognize and steward donors.

If you’re a philanthropy leader who is creative, strategic, has several years of experience managing innovative donor relations programs for major and transformational gift donors, and love:

  • Creating exceptional donor experiences
  • Inspiring and delighting donors
  • Building consensus between key stakeholders
  • Being in-tune with and leading emerging industry trends and best practices
  • Providing structure to a complex program

This role is for you.

“The $500m Campaign to Create Tomorrow is gutsy. It’s the largest fundraising campaign in our city’s history and supports the most technologically advanced research hospital in the country. We’re looking for someone to match the spirit of the capital campaign in reimaging how we thank and re-engage donors. We want someone who can transform what donor recognition and stewardship means at the Foundation, and who can collaborate with the fundraisers and support their efforts to deepen the personalization of donor engagement, stewardship and recognition.”

– Heather McLean, Vice-President of Philanthropy Operations and the manager for this role

We want YOU by our side to help transform the future of healthcare.

POSITION SNAPSHOT

Position Type: Full-time Permanent (37.5 hours per week)

Number of Vacancies: 1 (newly created role)

Number of Direct Reports: 2

Annual Salary: The salary range for this position is $85,000 – $127,500

Experience: This is a senior-level role, and we welcome all candidates with philanthropy, leadership, and/or project management experience.

Pension and Medical Benefits: Includes medical benefits (semi-private hospital, extended health care, vision care, dental care); life insurance; employee and family assistance program; defined benefits pension, and more. 

Vacation: 4 weeks per annum

Location: On-site work is based out of the Civic Campus (1053 Carling Avenue) with hybrid work-place options available.

Transportation: A driver’s license/private vehicle is required for this role. 

Languages: English essential. French is an asset. 

Software: Proficiency with Microsoft Office (Outlook, Word, Excel) and ability to learn new software, particularly Wrike (project management), Raiser’s Edge (CRM database) 

Deadline to Apply: We will start reviewing applications on August 29, and will continue reviewing applications and conducting interviews on a rolling basis. We therefore encourage candidates to apply early.

Questions?

Feel free to schedule a call with Kristen Shier, Human Resource Officer, at TOHF‑jobs@toh.ca

Read on to learn more about us and the future you.

OUR MISSION: THE CAMPAIGN TO CREATE TOMORROW

The Ottawa Hospital Foundation has launched the historic $500 million Campaign to Create Tomorrow, a multi-year campaign to support the construction of a new state-of-the-art hospital on Carling Avenue, as well as world-leading medical research. It’s the largest ever fundraising campaign in our region’s history, representing an ambitious vision for the future of healthcare.

The Campaign to Create Tomorrow already has overwhelming community support. Our team of fundraisers have raised $268m (53%) since launching the campaign 3 years ago, which includes some of the largest-ever donations in our city’s history.

“I came from the private sector and was lacking fulfillment. My job was focused on the bottom-line – to make money for a corporation. The Foundation was a welcome change. I connect with the cause, and my work actually matters.”

— Natasha De Sousa, Development Officer

WHAT WOULD MY JOB LOOK LIKE?

The successful candidate will:

  • Lead our transition to a planful, proactive, highly centralized yet personalized recognition and stewardship experience for donors, transforming how we acknowledge and engage with donors. 
  • Serve as a strategic partner and collaborate with fundraisers to develop and execute personalized, tailored recognition plans for major and transformational gift donors (attending donor meetings where appropriate).
  • Work in collaboration with fundraisers, vendors, and senior-level staff at The Ottawa Hospital (TOH) and the Ottawa Hospital Research Institute (OHRI) to execute recognition opportunities and gift announcements for a queue of recent major/transformational gift donors.
  • Participate in the Donor Recognition Committee, a joint committee consisting of senior-level staff from TOH, OHRI, and the Foundation. This Committee incorporates the Foundation’s donor recognition strategy into the Hospital’s broader community outreach/engagement strategy, so the incumbent of this role will directly shape where and how donors are recognized at the new hospital.
  • In partnership with the external vendor, design, develop, and implement a Virtual Asset Catalogue for the New Campus Development taking the donor on an online tour of the new Hospital to explore, select, and reserve recognition opportunities for each major/transformational gift threshold. It will streamline the recognition process for all involved, track the available recognition opportunities at any given time, and will inspire community support for the new hospital.
  • Work with senior-ranking stakeholders at The Ottawa Hospital to identify recognition opportunities at both existing campuses and the new hospital. Recognition opportunities could apply to both physical (plaques, donor walls etc.) and virtual assets (digital wall). This work will require a thorough understanding of the new hospital’s 2.5 million sq ft layout, and all 3 existing campuses. 
  • Collaborate with Marketing to develop and execute compelling, unique, and personalized donor recognition and stewardship strategies to inform and captivate our donors through regular communications including gift announcements and donor profile stories.
  • Manage a Donor Recognition and Stewardship Officer who will oversee the inventory of naming opportunities, source and coordinate donor recognition plaques and their fabrication/installation for both existing campuses and the NCD. (The Donor Recognition and Stewardship Officer is your right-hand person who works with vendors and hospital stakeholders to coordinate the logistics of the gift agreement recognition process, tracks recognition commitments, and executes all confirmed recognition opportunities, including donor tours, visits, and receptions.)
  • Manage a Philanthropy Associate who assists with administrative work for the team.
  • Manage and oversee the Donor Recognition and Stewardship Budget.
  • Assess and evaluate the efficacy of donor recognition and stewardship programs and opportunities on an ongoing basis.

KNOWLEDGE, SKILLS, ABILITIES:

  • Seasoned strategist and consensus builder.
  • Tact, maturity, and diplomacy are critical components of the job as the successful candidate will have to build consensus between various stakeholders, both within the Foundation (fundraisers, marketing team, and finance team) and external (donors, vendors, TOH, OHRI, etc.). We want a poised and polished individual who inspires confidence with all stakeholders and acts as a trusted advisor representing the Foundation.
  • A first-hand understanding of philanthropy and the fundraising cycle is essential as the successful candidate will have to surprise and delight donors.  
  • An appetite for learning about emerging industry trends, to ensure that our recognition and stewardship programs exceed market standards.
  • The ability to understand and adhere to policies to ensure consistency and equity between donors, including but not limited to the Donor Recognition Matrix.
  • The ability to bring focus and clarity to a complex program and structure the work of a busy team.
  • Project management skills, to ensure that nothing falls through the cracks.
  • Superior communications skills, to ensure clear and concise messaging.
  • Raiser’s Edge and Wrike experience would be considered an asset.

OPERATIONAL REQUIREMENTS:

  • Willingness and ability to work outside of regular business hours when needed.

HOW TO APPLY

Please forward your resume and cover letter outlining your experience, salary expectations and why you think you would be a suitable candidate for this position to TOHF-jobs@toh.ca. Your application should be submitted in PDF format and should use the following title: Firstname_Lastname_Donor Recognition and Stewardship Manager.

Preference will be given to candidates who are existing or previous members of the Association of Donor Relations Professionals, are on top of emerging trends, and are well networked within a diverse community of donor relations professionals.

The Ottawa Hospital Foundation values diversity and embraces an organizational culture that is inclusive and free of bias and discrimination. The Foundation is committed to a board and staff that is comprised of talented and dedicated individuals with a diverse mix of expertise, experience, skills, and backgrounds.

We would like to thank all applicants in advance and advise them that only candidates selected for an interview will be contacted.

Be Inspired

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Jennifer Van Noort, Vice-President of Philanthropy at The Ottawa Hospital Foundation was recognized for her leadership in our community at the annual gala hosted by Women’s Business Network.
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