Samantha Adams is a registered nurse on the Mother-Baby unit, providing much-needed care and support to families and their newborns during the postpartum period. 

Working on the Mother-Baby unit is rewarding for Samantha, because it allows her to be part of one of the most significant moments in a family's life. She loves the joy and excitement that comes with welcoming a new life into the world, and builds strong connections with the families, welcoming the opportunity to educate and empower new parents. Every day brings unique experiences and challenges. 

“Sam was an absolute joy. She was always smiling and was so compassionate with us. In addition, she was a wealth of knowledge and truly helped us so much! We were so lucky to be in her care during our multiple admissions.”

— Grace Germano 

Recently, Samantha was recognized for this important work with a Gratitude Award from an appreciative patient — and it made her even more committed to the mission. 

“Being recognized with a Gratitude Award Pin was an incredibly meaningful and humbling experience for me. It reaffirmed the importance of the work I do and the impact it has on the families I care for. This recognition not only validates my dedication and commitment to providing compassionate and high-quality care, but it also inspires me to continue striving for excellence. Each time I see it, I think about the families I've had the privilege to support during such a transformative time in their lives. It also brings to mind the dedication and teamwork of my colleagues, without whom these achievements wouldn't be possible. It is a reminder of the profound difference that kindness, empathy, and hard work can make in the lives of others. I am deeply grateful for this acknowledgment and motivated to keep making a positive impact every day.” 

— Samantha Adams

"I’m amazed by the thoroughness and compassion that Dr. Akter provided for my mother. She sorted through several comorbidities with compassion and brought a frail and elderly loved one back to a good quality of life."

— Jeffrey Darwin

Dr. Ripa Akter considers herself an advocate for one of the most vulnerable populations in our society. A geriatrician at The Ottawa Hospital, Dr. Akter also considers this role a privilege.

In her work caring for older adults with cognitive impairments such as dementia along with complex medical and psychosocial problems, Dr. Akter collaborates closely with a wonderful and passionate interdisciplinary team made up of geriatrics nurses, physiotherapists, occupational therapists, social workers, dieticians, speech language pathologists, and geriatric medicine residents.

When she is not busy at the hospital, Dr. Akter is busy with her academic work at the University of Ottawa. She has a passion for teaching and education, with a strong interest in medical education research. In her role as the Program Director of the Geriatric Medicine Training Program at the university, she is a key part of training the next generation of geriatricians.

“It is truly a humbling experience to be recognized with a gratitude pin award. Having a donation made in my honour by a patient I cared for is incredibly rewarding. I could not do my job without the support of my incredible team. We work together to provide the best care possible with a holistic approach to our senior patients. When I look at my pin, it reminds me that I made a difference in a patient’s life, and it motivates me to continue to do my job even better.”

— Dr. Ripa Akter

For Dr. Susan Aubin, each day provides new challenges and opportunities. As an obstetrician gynecologist at the Civic Campus of The Ottawa Hospital, she loves having the good fortune to not only care for women but also to advocate for their health and wellbeing. In fact, she’s been caring for patients here since 1999 with a focus on reproductive and women's health. Dr. Aubin is also a part of the teaching faculty in the Department of Obstetrics, Gynecology and Newborn Care. 

One aspect of her role at the hospital she especially enjoys is helping the next generation of physicians through coaching and teaching residents and medical students. But ultimately, it’s that connection to her patients, empowering them and being a part of their healthcare journey that resonates with Dr. Aubin.  
 

“I feel it is truly a privilege to care for women. When I received my Gratitude Award Pin, I felt honoured and deeply touched by the kindness and generosity of the donor. I was struck by the fact that she greatly appreciated the care that everyone in the healthcare team at The Ottawa Hospital provided. It was a humbling experience and has helped me to reflect on the power of this gesture. 

I wear my pin proudly on my lab coat every day. I am very fortunate to be able to follow my passion over these past 20 plus years. I am both grateful and thankful for the recognition and the inspiration it provides.” 

“I went to the Emergency Department on September 28, 2021, and ultimately required surgery and an overnight stay. The care I received from start to end at the Civic Campus was nothing short of spectacular. I am so grateful to you for your professional medical care. Dr. Susan Aubin for her care and for coming to see me not once, but twice to ensure that I was progressing well. I am blessed to be under her care.”

- Elizabeth Yong

Dr. Paul Beaulé specializes in surgery of the hip — in both preservation and replacement. His team works to make a real difference in the quality of life for our patients. 

Dr. Beaulé explains there was once a time when hip surgery was a long and painful recovery, but the care has changed significantly for patients. “Today, thanks to advances in medicine, we can return patients to a pain-free life incredibly quickly.”

That’s what made it special for him when he received a pin from an 18-year-old patient, who never expected to be in such pain or need hip surgery at such a young age. Today, they’re pain free, back at school, and deeply grateful for the care from Dr. Beaulé and his team.

“It was a huge honor and a privilege to be recognized by my patient, as we are there to serve them. That’s what it’s all about, getting our patients back to living their normal lives and sporting activities as well. Our patients who thought they would never be able to get back on their bike, would have to give up running, or would be living in pain for the rest of their time, have their lives back. That’s why I love my job!”

“Feels great to get back to regular activities and to be able to start university. I am deeply grateful for the expert care you and your team provided.”

— Chanel Robertson

The research Dr. Lana Castellucci conducts with the Clinical Epidemiology Program is changing the practice of medicine, not only here at our hospital, but around the world. As a thrombosis physician and scientist, she specializes in care for patients with blood clots. Her clinical research is focused on hospitalized patients, particularly on the prevention, diagnosis, and management of bleeding and blood clots.

It’s the variety of her work that keeps Dr. Castellucci dedicated to providing the best care to our patients. Blood clots can affect a variety of patients from those with Covid-19 infection to those with cancer, all of which Dr. Castellucci sees in her practice. Her Gratitude Award pin is also a reminder of the impact she has on them.

“Receiving a Gratitude Award is a really special reminder that the work we do is meaningful and that someone took the time to ensure we know it. I am fortunate to be a researcher and clinician working in thrombosis and general internal medicine. Research ideas are developed from working with patients and learning what matters most to them. This multifaceted approach allows our clinical and research teams to meet needs of patients and their families.

Wearing the pin is a humbling and rewarding driver to being a doctor caring for patients at their most vulnerable.”

"Thank you for taking such great care of my dad during his admission!"

— Nadia Malakieh

As a registered practical nurse with The Ottawa Hospital Academic Family Health Team for almost 18 years, Nicolas Chamberland has dealt with everything from prenatal to palliative care and everything in between.  

“I've seen babies grow into teenagers, and I’ve seen people grow and evolve,” says Nicolas. “I've been present for many joyous occasions and sometime for difficult ones as well.” 

The experienced nurse loves that working at the Family Health Team has helped him build strong relationships with many people and get involved in peoples’ care in a multitude of ways. 

Recently, Nicolas’s care was recognized by a grateful patient, who appreciated the way he went above and beyond to make them comfortable. 

“Being recognized with a Gratitude Award was a pleasant surprise. I was deeply touched that a patient took the time to give me this award and acknowledge the care I gave. I really appreciate the gesture and am humbled to be nominated,” says Nicolas. “When I look at my pin, it makes me realize how much of an impact a small gesture can have on someone's life. Sometimes a little extra attention goes a long way.” 

“Thank you for escorting me to emergency and for your compassion.” 

— Patrick Amiel

For Dr. Erin Cordeiro, a breast surgical oncologist at The Ottawa Hospital, patients are number one. While she meets them at one of the most difficult times in their lives, she considers it a privilege to care for them and help guide them during what can be a traumatic period in their lives.

Dr. Cordeiro also loves the fact that the field of breast surgery is constantly changing — with new and innovative treatment options to give patients a better chance of survival. She loves to see her patients engaged in their treatment and appreciates it when they pose a question she’s never been asked before.

It’s that close relationship with her patients that makes being a recipient of the Gratitude Award pin special, every time. Recently, she received our new Milestone pin — given out when a recipient reaches their fifth Gratitude Award pin. This special pin is also awarded when the recipients reaches subsequent five level increments such as 10, 15, etc.

“I really struggle to find the words to describe how I feel when I receive a Gratitude Award pin. A breast cancer diagnosis is a traumatic time in people’s lives and the fact that during this time the patient can take a moment to write a kind word is truly amazing! 

Honestly, the past two years have been rough — for all of us. Resources are not always at the same level as they were prior to the pandemic and somedays it’s hard to come to work knowing the challenges that you will face there. However, whenever I look at my pins, I remember all the patients I have helped over the years. They remind me I am truly grateful to have the privilege to be able to be such an important figure in my patients lives. My Gratitude Award pins keep my grounded and remind me what I am working for every day.”

"Although a breast cancer diagnosis is very scary and overwhelming, I felt very at peace knowing who my surgeon was. Thank you so much for your patience, kindness, and understanding. You will never be forgotten."

— Natalie Pearce

Meet Shannon Curran. She’s a registered nurse who has been working the COVID floor at our hospital. It’s been a challenging time learning to adapt to the new protocols in place and finding ways to help ill patients with no family member by their side. It was a special moment for Shannon when she was presented with her pin.

“For me, before I received a pin, it didn't really mean much to me. However, after the experience I had with the family who honoured me with the pin — that all changed. I was present at the time of death of one of my patients, alongside her daughter. This was the first death I witnessed in my young nursing career. It was a very moving and humbling experience.

This pin is now a reminder of the time I shared with that patient and her family and I wear it with pride each day at work.

I just love my job. My career as a nurse consists of wonderful, moving experiences each day alongside my colleagues who are like family to me!”

“Shannon was with me during the last minutes of my mother's life on Sunday, November 15, 2020. She was kind, supportive, compassionate, professional, and wonderful.”

— Leanne MacMillan

"I received my gratitude award pin on a chaotic Monday in the emergency department, and I remember smiling the entire day."

This is Dr. Darine El-Chaâr, a maternal-fetal medicine specialist. She has been the recipient of multiple pins over the years, and she says it’s always truly humbling to be acknowledged in this way by her patients.

“It’s nice to be appreciated or to read how much your care impacted your patient; it offers a perspective that they may not have shared with you before.

I have been part of The Ottawa Hospital for a while now. First, as a student, then as a resident, and now as staff, so of course this place is home. Having a donation made in my honour to continue to improve care is always a nice reward.

When I look at the pins, it reminds me why I am a physician. The most rewarding part of my job is being able to support a family through a difficult pregnancy. There is a special place in my heart delivering rainbow babies, which are babies born to families who have gone through a previous loss.”

"Many thanks for the continuous support and compassion during our pregnancy. We felt safe for the delivery of our second child under your care."

– The Young Family

Brian Eng is a registered nurse at our hospital. His role changed with the arrival of the pandemic — not only wearing PPE but stepping in to connect patients with their family members, including taking tablets in Ziploc bags into rooms. Being honoured for his kindness and compassion wasn’t something that was expected.

“As nurses, we all strive to deliver the best care to our patients — for recognition or not.  Just being able to help a family who was losing a loved one and ensuring that they were comfortable throughout this very important life event is something that just comes naturally. 

Going above and beyond the call of duty to support not only the patient, but the family, is critical during these times. This is the premise of holistic care — that the family is as important as the patient. And I think as nurses we are ready and willing to support whomever needs help in the crisis they face.”

"Thank you for the excellent care you provided for my daughter at the beginning of the hospitalization. We are frequent flyers at the hospital and therefore know how valuable it is to be cared for by someone who is professional, kind and who goes above and beyond."

– Chantal Lussier

“It meant a lot to know that I had such a significant impact on a patient’s quality of life, especially when it was a patient who had been severely debilitated for a prolonged period. The award motivates me to continue my work and to persevere through challenging patient care, which can take a toll on both patient and provider.” 

— Dr. Simon Garceau 

As an assistant professor of orthopaedic surgery specializing in adult joint reconstruction of the hip and knee and a member of the prosthetic joint infection team at the General Campus — Dr. Simon Garceau keeps busy helping patients maintain or regain function. It’s a challenging role that relies on constant problem solving, and Dr. Garceau especially enjoys the challenging nature of dealing with revision cases — patients who have previously had their joint replaced and now need more work done — and his work on prosthetic joint infection cases. 

While Dr. Garceau works with a huge number of patients, to each of them, he’s making a one-of-a-kind difference. A recent Gratitude Award highlights how important the work Dr. Garceau does is, and how it impacted just one of his many patients’ lives. 

 “I am filled with gratitude for your concern and care of my knee. At over 84 years old, I don't like to have any surgery, but your caring words to me — ‘We can't allow you to be falling down’ — gave me hope that I will still use my legs for a long time. Thanks a lot for everything you did and are still going to do. You are highly appreciated. God bless you greatly.” 

— Olumuyiwa Bello 

Meet Dr. George Grammatopoulos — an orthopaedic surgeon at The Ottawa Hospital. His specialized interest is in arthroplasty, which is hip and knee replacements. The care is wide ranging from primary joint osteoarthritis consults to the other end of the spectrum where Dr. Grammatopoulos and his team treat patients with complex cases, whether they’ve had multiple surgeries in other hospitals that require further care or patients with young adult hip pathology that need specialist hip preservation care and surgery. Research also plays a key role in advancing the standard of care for orthopaedic patients.

Dr. Grammatopoulos’ ability to help people is what he loves most about his job. He explains orthopaedic surgery is often associated with relatively quick clinical improvements and relief of patient symptoms – which he describes as gratifying for patients and very rewarding for surgeons, like himself. With each patient he meets, Dr. Grammatopoulos takes great pride in offering exemplary care. To be recognized with a Gratitude Award — five to date — is extra special.

“It’s always a team effort. While I’m grateful to the patient to be recognized this way and thrilled to hear we made a difference in their life and improved their quality of life, the pin truly acknowledges the full team and I always remember that.

When I look at the pin(s), I always think back to the patient. It provides me with positive thoughts of making a change, and I’m proud to be a surgeon at this world-class hospital making that possible.”

"From the moment I had my first appointment with Dr. G, he listened to every single word I had to say. It is quite emotional trying to describe the pain you feel daily, especially at a young age when everyone around you is active and pursuing activities you know you won't be able to enjoy. Thank you, Dr Grammatopoulos, you have changed my life and made me feel like I will be able to do everything I set out to do. I can't express how grateful I am for you and your Team."

– Ellie Bordeleau 

“In many ways, being honoured through the Gratitude Award Program means more to me than any other award I’ve received!”

As the Research Safety and Biosafety Compliance Officer, Jeff Hamill’s day can be a combination of tasks that are vital to keeping our research team safe. He does everything from training new staff, conducting workplace inspections, and writing policies to maintaining and updating inventories and monitoring compliance. Jeff’s been recognized by his colleagues at our research institute for his extraordinary work during the pandemic.

“Promoting a culture of safety — that’s at the root of everything the research safety office does. Even more so now, people need to feel they are safe coming to work. At the end of the day, knowing that I’ve done everything I can to ensure the safety of my colleagues, that’s what keeps me coming back.

It was humbling, to be honest, when I received the pin. You never expect to be recognized simply for doing your job. For someone to think highly enough of the work that you do and how you go about doing it, then to go the extra step to bestow such an award, is truly humbling.

There are others who contribute to the work that I do that makes my job a lot easier, so when I look at the pin I received, I think ‘Can I share this?’

"It’s not easy to be tasked as the “enforcer” of safety guidelines, but your good nature and wit have been very much appreciated as you fulfil this absolutely essential role in support of all our researchers."

— Anonymous

Dr. Prasad Jetty is a vascular surgeon at The Ottawa Hospital and is the Director of Research in the division of vascular surgery. His focus is to fix blood vessels with minimally invasive endovascular therapies. This technique has revolutionized vascular care. Patients can now undergo treatment of major blockages or aneurysms of their arteries through small pinhole incisions with balloons and stents, allowing them to go home the same day as surgery and speeding up recovery times.

For Dr. Jetty, it was an honour to receive a Gratitude Award pin.

“The words written by my patient were so touching. I called him immediately to thank him and he reiterated how he is reminded of me every day since his original surgery over 2 years ago.

The pin is more than a small piece of metal. For me it represents the compassion and dedication that goes into delivering care to my patients by our entire vascular family team, including the other five vascular surgeons in our group practice, our trainees, nurses, and my wonderful administrative assistant Debbie.

As a vascular surgeon, we begin every operation with one goal in mind – to save a life, a limb, or improve quality of life. Although the operating room can be an intense, stressful, and a technically demanding environment, it has become my quiet place. All the noise from the outside disappears very quickly and I go into a flow state that is very calming and allows me to perform at my best. But when I look back over the years, it’s not the specific operations that I remember the most, it’s the personal connections I’ve made with patients that has made my work so memorable and gratifying.”

"I am grateful every day for having had such a good doctor."

— Gilles Marleau

As a senior clerk with more than 25 years of experience in the Division of Dermatology, Jacqui Lindsay takes pride in her meticulous attention to detail, her commitment to ensuring that the clinics run smoothly, and her ability to address patients’ concerns. What she loves most about her job is the reward of helping patients when the need arises and the camaraderie she shares with her colleagues.

“Jaquie Lindsay has been so kind and helpful during the last two years of my appointments. My 91-year-old mother who has recently passed away said that Jackie was like a guardian angel to her.” 

— Gary Deslauriers 

 Jacqui was recently recognized with a Gratitude Award for her hard work and dedication, and she sees it as a testament to her passion for her work and her drive to always go above and beyond.  

 “When I look at my pin, I reflect on all the patients’ lives I have truly touched, and I am genuinely grateful for the respect and admiration I receive from my patients, peers, and supervisors.” 

— Jacqui Lindsay 

You will find registered nurse Jessica McDougall at the Riverside Campus of our hospital. She’s a part of the Renal Transplant Team, where she loves her work as a Live Kidney Donor Coordinator. For Jessica, being recognized for her role by a patient was a significant moment in her career.

“When I received my pin, it meant the world to me. I actually became quite emotional when my manager presented me with it and read aloud the accompanying patient letter during a team meeting. It has been a challenging year for everyone. Hearing from patients that we are making a difference makes it all worthwhile.

I consider myself so fortunate and humbled to work with the most generous and giving people like our patients. Our team supports and facilitates the education and evaluation of living kidney donors. These patients come forward to learn about donating one of their kidneys and sometimes proceed to do this. This is a procedure they need only to benefit someone else - sometimes someone they have never met. It is incredibly inspiring, and I cannot adequately explain in words how blessed I feel to be a part of it.”

“Throughout the 14 plus month journey you were 100 percent at my side. Your empathy and patience never faltered in spite of my numerous questions and requests for information. My heartfelt gratitude for everything you do for kidney donors and recipients.”

Margaret Lerhe

As a Clinical Oncology Research Coordinator, Michelle McWilliam works as a team lead with the Lung Group at The Ottawa Hospital Cancer Clinic.  She has been dedicated to this work for 28 years.

For Michelle, being a part of the clinical trial teams and working with different medical professionals throughout our hospital to provide better patient care, find new treatment options, and bring hope to more patients is truly rewarding. Today, she wears her Gratitude Award pins with great pride.

“It’s a real honour and means a lot to me to be recognized.  Mostly, I love knowing I was able to be there for a patient and help them in some small way during a very difficult time.

When I look at my Gratitude Award pins, I feel many emotions. I’m proud of the team I work with, as well as all the advances and new treatments I’ve seen become the new standard over the years because of clinical trials. I feel happy for all the people I’ve met and patients who have had success stories and even beaten this disease. I also feel sad for those I’ve had to say goodbye to over the years. But the pin gives me comfort, again knowing I was able to help them and make a difference.”

"Michelle has been my lifeline to everything regarding my treatment and more. Her caring and efficient manner gives you reassurance that your care is of her, and the entire staff’s, utmost importance. I am so fortunate to have her on my team"

— Carolee Dunn

“Being recognized with a gratitude award pin means a great deal to me. It signifies appreciation for my dedication and commitment to my job. Seeing my pin fills me with happiness, pride, and a sense of being special. It reminds me that my efforts are valued and that I’m making a difference to those I serve.” 

— Dave Michael Sioson

As an orderly at The Ottawa Hospital, Dave Michael Sioson’s days are never dull. His role combines providing bedside support to patients, assisting nurses who require extra assistance, tending to daily patient needs, and ensuring patient comfort and care during their hospital stay. 

He takes joy and pride in his work, finding it fulfilling to contribute the Neuroscience Acute Care Unit and Trauma units. 

A patient recently thanked Dave for his helpfulness, saying he offered support without even being asked. For Dave, the recognition reinforces his passion for the job. 

"Dave went out of his way to find me a wheelchair for discharge and went even further out of his way to help wheel me to my parents’ car when there was no porter available! Thank you so much.” 

— Benjamin Roach

After working at a palliative care home in high school, Mariella knew she was meant for a role in healthcare. “Becoming a Health Care Aide has been honor. Helping patients physically and emotionally, sharing a smile or sometimes a hug can help calm the fear” says Mariella.

I have been here on 5 East for 17 years and continue to love my work every single day!

“Thank you for all your care during my difficult time.”

— Yvonne Temple-Venmeuler

As a neurosurgeon, Dr. Safraz Mohammed works in unforgiving territory — the brain and the spinal cord. Diseases or injury to these important structures can leave patients with devastating outcomes and poor quality of life. That’s why it’s critical these patients receive the best care from the most capable team.

Dr. Mohammed blends three roles — clinical, administrative, and educational — in his various roles as Staff Neurosurgeon and Quality Improvement Lead in Neurosurgery at The Ottawa Hospital, and as Director of Undergraduate Education in Neurosurgery at uOttawa.

Constantly inspired by his work, Dr. Mohammed loves meeting his patients, teaching his learners, and being in the operating room. For him, patients are what make the job worthwhile. He relishes both active surgery and seeing the improvement in the patients’ quality of life after.

"For neurosurgeons, we peddle in the currency of hope. We give hope to those who perceive none. People with brain tumours and spinal injuries can and do in fact go on to live fulfilling lives. I am only able help patients do this because I am part of a fantastic neurosurgery team at The Ottawa Hospital. I work with the best of the best — caring and compassionate nurses, efficient operating room staff, superb anaesthetists, meticulous allied health personnel, heroic nurse practitioners, diligent cleaners, impressive administrative staff, and the always present and ever-willing neurosurgery residents and fellows. Only as a team do we accomplish great things. I am humbled and eternally grateful to the patients who have generously donated to help our team do even greater things for more and more families. ‘Thank You’ is all the encouragement needed by myself and the amazing team I work with to remind us that this is why we do what we do — to help people live their best life.”

— Dr. Safraz Mohammed

For 33 years, Colin Morehouse has been a registered nurse. Today, he’s an Infection Control Professional working with a team responsible for the surveillance, reporting, and investigation of infections or clusters of infections in our hospital. Colin was presented with his first pin in April — it was unexpected and humbling for this long-time employee.

“To be recognized by a patient’s family is a reminder of why I enjoy my profession. Every day it is important to do what we can for everyone we meet at the hospital. For me, I try to treat everyone they way I would want to be treated both professionally and personally. In this case, it was touching to know that I made a difference to this patient’s daughter. Having lost my own mother without being able to be with her due to COVID restrictions, I could empathize and felt it was important to try to safely allow her to spend time with her mother.

When I look at the pin it is a reminder of what I do and the fact that it made a difference to someone.”

"I cannot thank Colin enough for opening the doors which allowed me to be with my mom for her last few hours on earth last November. The "Sandy Cove" Nova Scotia connection has overwhelmed me."

— Leanne MacMillan

Dr. Sunita Mulpuru is a respirologist and clinical researcher here at our hospital. She cares for patients with chronic lung disease, as well as patients in hospital who have respiratory illnesses.

As you can imagine, this is a high-risk patient population when it comes to COVID-19. It's been a very stressful time for these patients, with many feeling isolated due to the length of this pandemic.

It’s Dr. Mulpuru’s acts of kindness and discovery that inspired a patient to honour her and say “thank you” with a pin.

“I am so thankful to receive this recognition from a patient.  As a respirologist, I see the tremendous burden that chronic lung disease has on an individual’s quality of life and well-being. This is what motivates me to provide compassionate, high-quality healthcare, and to engage in meaningful clinical research that will improve the lives of Canadians living with chronic lung diseases.

I wear my pin with pride. It’s a reminder of the special impact I had on a patient and I’m grateful to be recognized.”

 "Dr. Mulpuru, you truly are an angel, you make me feel like I matter, making my health a priority to you. Thank you for being there for me. You are an amazing person and an amazing doctor. "

— Fred Lapointe

Meet Dr. Garth Nicholas — a medical oncologist at our hospital. Dr. Nicholas has received several pins to recognize his acts of kindness, courage, and discovery for patients he has cared for over the years. Each pin holds special meaning for Dr. Nicholas. 

“Because of the kinds of cancers that I treat many people are quite sick, or do not have as much time left to them as they would like. In that context, it's very touching that any of them take the time to say "thank you", whether it’s with a pin or in some other way. It is humbling that people with so many other things going on, and so many pressures on them, they still make this effort to express appreciation. 

The families of patients who have passed have also recognized me. I often get to know them over time, and my sadness over the loss of those relationships compounds my sadness at the death of the patient. Sometimes the pin is a good impetus to re-establish contact after a few months, to see how everyone is holding up. I have really appreciated those opportunities when I’ve had the chance.

I think the best thing I can do in my job is to provide kindness at a moment where people are not necessarily expecting it. Almost every day in the hospital, you can walk past people in the hallway looking around at the signage, obviously lost. When you smile and ask if you can help them find something, their anxiety just evaporates. That's my favourite thing.”

"Thank you for the care and support you gave, you were our guardian angel and our Batman.”

Brenda Fraser, mother of Erin Grasmeyer

The team on 6 West Radiation Oncology and Sub-Acute Medicine (6W) at The Ottawa Hospital’s General Campus is a busy one.

The Radiation Medicine Program of The Ottawa Hospital Cancer Centre is the only provider of radiation therapy for patients in the Ottawa region and surrounding communities, and when you consider that half of all people diagnosed with cancer require radiation therapy at some point in their cancer journey, it becomes clear why having the best, most compassionate people working to provide this therapy is critical.

But cancer care is not all they do. The team balances this specialized work with sub-acute care for a wide range of patients.

Recently, the entire team for 6W was given a Gratitude Award from a grateful patient who came through their unit for heart failure.

“My mother recently received excellent care for her congestive heart failure from Drs. Chan, O'Meara, Shore, and Bailey, and all the nurses in 6 West.”

—   Laurel Sherrer

Julie Allerton is the Clinical Manager on 6W, and she said she is proud to receive a pin that recognized the entire team, including nurses, physicians, allied health professionals, and support services.

“I love being able to support staff to see their professional growth and for them to be able to do their best work and ensure we are providing the best care possible. This pin reminds me of the compassion and empathy the team offers to support patients and their families. It means a lot to know our care does not go unnoticed. We are honoured by this acknowledgement.”

— Julie Allerton

Meet Elena Pastukhova — a third-year medical student. Elena received her Gratitude Award pin during her rotation with the Internal Medicine Department.

While Elena is studying hard for a future in healthcare, it’s the rounds with patients that are a truly special part of her journey. She sees this as an important opportunity to connect with our patients, and says listening to their stories and seeing the world through their eyes gives her a deeper appreciation for what they’re going through.

Elena is grateful and humbled to be recognized by this family and honoured to be a part of their healthcare journey.

“When I look at this pin, I am reminded that the way we touch the lives of our patients can be in ways we may not even fathom, but often our sincere presence is what matters most. We often see people during some of the hardest times of their lives, and our capacity to make that experience even a bit more comfortable is the most rewarding feeling. As I begin my career in medicine, I will always remember this family, and many others, along with the importance of humanism in medicine.”

"Elena provided outstanding care to my mom while she was in the dome unit and when transferred to D5 — palliative care. She exemplified true care and support to our family members during this difficult time."

- Steve Malette

"Feeling honoured to have received a Gratitude Award from a patient after performing a lung biopsy at The Ottawa Hospital and have made a difference in his journey at the hospital. I'm grateful to be a cardiothoracic radiologist here & to provide care to patients with an awesome team. I feel extremely thankful and privileged to be caring for patients at TOH!"

This is Julie Renaud, the Director of Regional Cancer Care; a role she took on during the pandemic. Previously, she’d spent many years as a manager in the Radiation Medicine Program. Being recognized recently for her work was extra special for her and she’s proud the share the reason why.

“I am a radiation therapist by trade and in my heart. Receiving a pin by a patient as a healthcare professional is the most special recognition. I’ve been managing the radiation medicine program for eight years now and giving these pins to my staff and getting a glimpse of the difference they made in their patients’ lives has been a privilege.

Earlier in the pandemic, I had a chance to share my Front-line Diary on CTV Morning Live. I wanted to make sure every front-line essential staff I work with felt seen in the story I shared, despite everything they have been through.

Fast forward to today, receiving my very own pin from a retired colleague who saw the story. She told me how proud she was to have been a radiation therapist for her entire career and the difference I made sharing my story. Knowing I’ve helped shape a culture of collaboration in our program means the world to me. I wear my pin proudly and am grateful for the kind and thoughtful gesture!”

“I watched your Front-line Diary episode. Your communication skills are amazing. I felt so proud to have been a radiation therapist. Thank you, Julie, for representing the department so well!”

— Sharon Seed

As Victor Robinson says: “No day is the same working as a protection agent.” 

Victor is dedicated to the safety of everyone at The Ottawa Hospital’s Civic campus — from staff and patients to volunteers and visitors. As a member of Protective Services, Victor is part of the team responsible for responding to every code alerting to a possible threat or risk at the hospital.  

He loves getting a chance, every single day, to help people by showing compassion and sympathy. The role involves a lot of problem solving and critical thinking, too, to help deescalate situations. Often, Victor is responding to stressful situations all around the hospital, but he notes that usually, they’re resolved peacefully.  

Victor credits the people around him for his success. From the team he works with to the people who trained him to his supervisor and manager, Victor says, “I truly appreciate my colleagues. They are smart, brave, and people with high integrity.” 

Recently, Victor was put to the test when a family coming to the hospital experienced a risky situation, and he stepped in to help out. 

“I witnessed a protection agent put his life in danger to assist a family with car troubles. The vehicle ended up catching on fire, and he pulled the family to a safe distant and ensured their safety.” 

—Anonymous 

Victor received a Gratitude Award for his actions, and he says it means a lot to him. 

“I was happy, but to be honest, I was not expecting to be recognized for my actions, because I was just doing my job, and it is why I was hired — to provide safety to everyone that steps onto the hospital property. Still, it was an amazing feeling to be recognized for my quick thinking and decision-making skills.” 

— Victor Robinson

Dr. Sandeep Sehdev is a medical oncologist at The Ottawa Hospital (TOH) Cancer Centre. He first sparked an interest in oncolytic care during pre-med summer jobs that focused on mutagenesis and molecular genetics — that interest in cancer care was further expanded when he began his second year of medical school here in Ottawa.

Over the years, Dr. Sehdev has loved the opportunity to combine science and care in everyday practice. Today, being able to offer his patients cutting-edge treatments and clinical trials is truly rewarding. But to have his patients and their families reach out to show their appreciation is deeply impactful to this physician.

“Medical oncology is perhaps the most multi-disciplinary field in medicine, and the daily sense of teamwork and camaraderie is energizing. When I received the Gratitude Award Pins recently, I was truly touched by the gesture — patients and families going through difficult times made the effort to reach out and express appreciation.  

The pins remind me of our humanity and appreciation of kindness from each other. I reflect on the wonderful teams TOH has nurtured — upon coming “home” to Ottawa after working in the Greater Toronto Area for 25 years, I immediately noticed a special tone of kindness and empathy from all our staff, especially the nurses. Patients would stop me in the hallways, not to complain but to express special thanks for their wonderful nursing care. Our nurses and oncologists care about each other, checking on our daily stress, making sure we’ve had lunch, and taking time to say thanks for the everyday little things. I’ve been inspired to pay it forward, to make extra efforts to thank others — to patients’ families for being so supportive and my colleagues in clinic who never say “no” when I ask for help.

The pins give me hope for humanity and make me feel that all our hard work is appreciated.”

"Thank you for great teamwork, compassionate care, and dedication to your patients."

— Anonymous

Dr. John Sinclair is the Director of Neurosurgical Oncology and the Director of Cerebrovascular Surgery at The Ottawa Hospital.

He treats patients who face some of the most complex medical cases at our hospital. And while that can be frightening for the patients, Dr. Sinclair says he tries his best to convey that he is there to take care of them. It’s a bond and commitment he makes to every patient — he hopes it provides them with the comfort and confidence they need along their journey.

While Dr. Sinclair might hold a record for the number of GAP pins he’s received, each one represents the team effort that goes into providing the most advanced care to each patient.

“The many pins I have really represent a thank you to the whole team. There’s a whole slew of care providers that make this work. And so, when I get this pin, it really represents the care that everyone puts forth to make the patient experience a good one. Sometimes it’s related to a porter who brings the patient into the OR. I see them whispering into the patient’s ear saying, ‘don’t worry – you’re in the best operating room and the people there are going to take great care of you’. That could be what made the patients experience that much better. It can be someone downstairs in the Emergency Department, someone in the recovery room, in-patient units or in our out-patient clinic. There are so many things that go together to make this all work.

The pins to me represent how lucky I am to work where I work and to be surrounded by the people I work with to make all of this happen. It’s very kind of patients who are facing this type of illness to think about giving back to The Ottawa Hospital and to say thank you for their care. And you know, it’s thanks to the generosity of our community that has allowed us to buy equipment to help these patients. So, I accept these pins for the care everyone is providing.”

"Dr. Sinclair, I am often reminded when spending time with my mother of your kindness, compassion, dedication, and expertise. Thank you for all you do. It means so much to so many."

— Christine Tabbert

Working in healthcare has its challenges, but every day, Dr. Edward Spilg goes above and beyond for his patients as a Staff Geriatrician at The Ottawa Hospital.

His colleagues describe him as inspiring, and they say he sets a standard for the care that every patient deserves. One colleague even said: “The application of intellect, skill, and heart all together form the magic of Dr. Spilg’s doctoring.”

“Geriatrics doesn’t always get much limelight because of the nature of our specialty and our work. But it’s really humbling for us to get this recognition from patients, from people who are contributors to society, to recognize the work that my colleagues and I do,” says Dr. Spilg. “For me, it’s a privilege being able to do what I do, practice geriatric medicine. Our seniors are often the most vulnerable and least remembered part of our society. One of the things we try to do in geriatrics is be a voice to advocate for our seniors to get better care.”

“But it’s not just me, I work as part of a team, and I couldn’t do this on my own. I work with amazing physician colleagues, but I also work with wonderful nurses, allied health professionals, and other support staff on the Geriatric Medicine Unit and in the Geriatric Medicine Clinics. It’s the whole team, taking the whole person approach, that makes this work so well for our senior patients.”

Dr. Spilg understands the unique needs of every patient, and this often translates simple interventions into larger-than-life consequences. One patient recently experienced this first-hand. Local restaurateur Lisa Pollastrini has a long history with The Ottawa Hospital, but the care she received from Dr. Spilg inspired her to give.

“Thank you very much for the excellent care you have provided. Words cannot describe how grateful I am for taking such great care of me.”

— Lisa Pollastrini

Tammy Troy is a part of the Research Safety Team at The Ottawa Hospital. She helps develop safety training, procedures, and policies to ensure that research is conducted in a safe manner. She also helps make sure our Research Safety Program is effective at identifying, managing, and controlling workplace hazards so everyone has a safe and healthy work environment. COVID-19 made this work even more crucial.

Tammy says it was a wonderful surprise to be recognized for her efforts during the pandemic.

“I am humbled to receive such a tremendous honour and to be recognized by the leadership team of the Ottawa Hospital Research Institute for my role in supporting life-changing research during the pandemic. I am so proud that the work we have done over the last year has made such a profound impact on research at our hospital.

Looking at my pin, I am filled with pride and inspiration. It really means so much to be recognized with such an incredible honour traditionally reserved for individuals directly involved in patient care. To be included amongst a group of people recognized for providing special care to members our community is amazing!”

Tammy, we are greatly indebted to you for helping life-changing research continue during the pandemic, and for keeping our researchers safe.

A4 at the Civic Campus of The Ottawa Hospital, you will find the Mother Baby Unit. After just 2 hours in the Birthing Unit, mothers and their newborns are transferred to this special area of our hospital where they can stay together for 24 hours a day.

Nurses in this unit are there to answer questions and provide guidance while assessing readiness for discharge. This team works compassionately and thoughtfully to help parents to be ready for discharge with follow-up care organized in the community. 

Recently, the Mother Baby Unit on A4 received the new Gratitude Award Team Pin. Manager Kathleen Dickinson accepted the pin on behalf of the entire team.

“Thank you very much to the anonymous donor who very generously gifted the A4 Mother Baby Unit with a Gratitude Award Team Pin. It is a privilege for me to wear this pin in honour of every single member of our exemplary team for the compassionate care they provide to our patients every single day. The kind words and thoughtful gesture is a tremendous recognition for our awesome team!

I’m immensely proud of the work they do each day.”

— Kathleen Dickinson, Manager, A4 Mother Baby Unit

Meet Jennifer Yeung, Manager of Clinical Nutrition & Food Services Systems at the General Campus of our hospital. Her team of more than 130 is responsible for planning, preparing, and delivering meals to patients.

Jennifer loves her job and having the opportunity to work with such a diverse and multi-talented group of people. She’s incredibly proud of her team’s efforts throughout the pandemic, and that’s what she thinks about when she looks down at the pin.

“I was extremely proud when I received our pin especially during this pandemic which has proven to be difficult at times. This team has shown they are just as important as any other health professionals in the healing and recovery process of the patients. They provide nutritious meals and consistently do so with a smile. They have offered their support by checking on their patients every single day. When visitors were not allowed, our staff became their daily visitors. Making patients feel happy, secure, and well cared for is vital for their recovery.

When I look at our pin, it is a representation of the dedication and hard work of every single employee who is a part of this wonderful team! I have been through many changes and challenges with them and there isn’t a challenge we cannot overcome together. We are a resilient team and we’re always offering support to each other. This pin also reiterates that our staff work in alignment with our hospital vision and core values. We all come together to deliver this common goal for our patients.”

As Alex Young Soo Lee prepares to graduate, he’s motivated by the difference he can make in patients’ lives. 

A medical student at the University of Ottawa, working at The Ottawa Hospital, Alex sees his role as advocating for patient needs while working directly to provide medical support. 

“After interacting with patients and their families during my medical training, I’ve come to realize how humbling and empowering it is to work with them during their most stressful moments,” says Alex. “Seeing patients leaving the hospital healthy is something I find a lot of meaning in, and I hope to continue serving the community.” 

Alex’s work was noticed and appreciated by a patient who recently came to the hospital for the first time, and who gave Alex a Gratitude Award for his efforts. 

“It was my first time being at the hospital, and I was worried about my health and wellbeing. I was fortunate enough to have met Alex, and he made me feel less anxious and explained my condition in the most comforting manner.” 

— Anonymous  

“Thank you, Mahdi.  I truly enjoyed my verbal interactions with you. You have chosen the right path for your life, and I am sure you will make a difference in many people's lives throughout your career.”

— Lorraine Laframboise

While Dr. Mahdi Zeghal may provide direct care as part of a dynamic team, he considers himself first and foremost a learner. As a first-year resident physician at The Ottawa Hospital training in Internal Medicine, Dr. Zeghal’s role encompasses a balance of clinical care and continuous learning.

What he loves most as a resident is the opportunity to learn within a collegial and supportive environment while impacting and improving the lives of patients. He regularly encounters new challenges and experiences, fostering personal and professional growth.

It isn’t always easy working in healthcare, but for Dr. Zeghal, recognition helps motivate him when things are tough.

“Recognition is truly humbling and meaningful to me, especially during busy times. I likely speak for many of my colleagues when I say our work can be very busy and stressful in the fast-paced medical environment. However, it means the world when our efforts and dedication are not only noticed but appreciated. This award will serve to remind me of my raison d’être for pursuing a career in medicine —having a positive impact on patients' lives, no matter how small. When I look at my pin, I recall the expressions on patients’ faces when they experience a sense of relief, comfort, or satisfaction. Conversations with my patient have really opened my eyes to how incapacitating and frightening an illness can be. The pin symbolizes appreciation for the collective efforts of the healthcare team. Patients entrust us with so much during vulnerable moments, motivating me to approach my role as a resident with compassion, dedication, and a continuous eagerness to learn.”

— Dr. Mahdi Zeghal

When my floor manager presented me with the Gratitude Award – I was so surprised yet humbled. You can’t help but form forever lasting relationships with patients and their family members.

“The Gratitude Award was totally unexpected but very gratifying and humbling to receive, after 36 years of being a physician,” says Dr. O’Shea.

Dr. John Sinclair

DIRECTOR, NEUROSURGICAL ONCOLOGY & DIRECTOR, CEREBROVASCULAR SURGERY

Dr. John Sinclair is the Director of Neurosurgical Oncology and the Director of Cerebrovascular Surgery at The Ottawa Hospital.

He treats patients who face some of the most complex medical cases at our hospital. And while that can be frightening for the patients, Dr. Sinclair says he tries his best to convey that he is there to take care of them. It’s a bond and commitment he makes to every patient — he hopes it provides them with the comfort and confidence they need along their journey.

While Dr. Sinclair might hold a record for the number of GAP pins he’s received, each one represents the team effort that goes into providing the most advanced care to each patient.

“The many pins I have really represent a thank you to the whole team. There’s a whole slew of care providers that make this work. And so, when I get this pin, it really represents the care that everyone puts forth to make the patient experience a good one. Sometimes it’s related to a porter who brings the patient into the OR. I see them whispering into the patient’s ear saying, ‘don’t worry – you’re in the best operating room and the people there are going to take great care of you’. That could be what made the patients experience that much better. It can be someone downstairs in the Emergency Department, someone in the recovery room, in-patient units or in our out-patient clinic. There are so many things that go together to make this all work.

The pins to me represent how lucky I am to work where I work and to be surrounded by the people I work with to make all of this happen. It’s very kind of patients who are facing this type of illness to think about giving back to The Ottawa Hospital and to say thank you for their care. And you know, it’s thanks to the generosity of our community that has allowed us to buy equipment to help these patients. So, I accept these pins for the care everyone is providing.”

"Dr. Sinclair, I am often reminded when spending time with my mother of your kindness, compassion, dedication, and expertise. Thank you for all you do. It means so much to so many."

— Christine Tabbert