Join our team to create a better tomorrow for us all
If you’re experienced in events or project coordination, and love:
- The satisfaction of pulling off seamless events
- The thrill of troubleshooting solution
- Working in an environment that embraces change and innovation
- Working among a supportive team of event planners
This role is for you.
“What we do matters, and every donor experience we create helps move our campaign forward. The Donor Experience Officer plays a vital role—ensuring our events run smoothly, our details are sharp, and our team is supported. If you’re someone who finds satisfaction in staying organized, solving problems, and being part of something bigger, we’d love to meet you.”
We want YOU by our side to help transform the future of healthcare.
POSITION SNAPSHOT
Position Type: Estimated 13-month contract, starting on/around August 18, 2025
Number of Vacancies: 1
Number of direct reports: 1 (a Philanthropy Operations Associate)
Annual Salary: The salary range for this position is $62,220-$70,350 per annum, plus 9-13% top-up in lieu of benefits (top-up amount varies based on elective enrollment in pension plan).
Experience: All candidates with relevant experience in event planning and/or philanthropy are encouraged to apply.
Location: Hybrid workplace, with onsite work conducted at the Civic Campus (1053 Carling)
Transportation: A driver’s license/private vehicle is required for this role.
Languages: English essential, French is considered an asset.
Software: Proficiency with Microsoft Office (Outlook, Word, Excel, Forms) and ability to learn new software, including Wrike (project management), Raiser’s Edge NXT (CRM database), Luminate Online, LucidChart (data visualization tool). Experience in Power Automate and HTML code considered an asset.
Deadline to Apply: We will start reviewing applications on July 28 and will continue reviewing applications and conducting interviews on a rolling basis. We therefore encourage candidates to apply early.
Questions?
Feel free to schedule a call with Kristen Shier, Human Resource Officer, at TOHF‑jobs@toh.ca
Read on to learn more about us and the future you.
OUR MISSION: THE CAMPAIGN TO CREATE TOMORROW
The Ottawa Hospital Foundation has launched the historic $500 million Campaign to Create Tomorrow, a multi-year campaign to support the construction of a new state-of-the-art hospital on Carling Avenue, as well as world-leading medical research. It’s the largest ever fundraising campaign in our region’s history, representing an ambitious vision for the future of healthcare.
The Campaign to Create Tomorrow already has overwhelming community support. Our team of fundraisers have raised $356m since launching the campaign 5 years ago, which includes some of the largest-ever donations in our city’s history.
“I came from the private sector and was lacking fulfillment. My job was focused on the bottom-line – to make money for a corporation. The Foundation was a welcome change. I connect with the cause, and my work actually matters.”
What Would My Job Look Like?
- Project manage a portfolio of customized and tailored donor-led and partnered events, such as private receptions and panel discussions. The successful candidate must: manage a critical path and budget for each event; identify and mitigate risk; contingency plan/pivot; and oversee day-of event logistics. They will also conceptualize the overall vision for the event, by considering the aim (i.e., the “why”) and the objectives (i.e., the “what” and “how”) of each event.
- Assist with large-scale signature events, liaising with volunteers, and providing onsite support and leadership.
- Oversee and ensure events adherence to sustainability and accessibility standards.
- Act as liaison with the Philanthropy team, regularly providing updates on all donor experience events and activities.
- Identify the key collaborators (internal and external) for each project and manage their involvement accordingly. Collaborators typically include donors, our in-house fundraisers (who work closest with donors), the marketing team, the finance team, and external vendors.
- Leverage superior written communication skills in drafting front-facing communications, including emails to donors and high-level volunteers, invitations, and thank you emails.
- Collaborate with Marketing colleagues on event strategy and deliverables, including but not limited to invites, social media coverage, web content, video, collateral, etc.
- Work with Finance colleagues on budget and donor data requests.
- Participate in our internal Donor Experience Committee and contribute to the strategy therein.
- Supervise a Philanthropy Operations Associate who assists with event execution. This Associate provides administrative support, such as invoicing, event registration, seating charts, etc.
Knowledge, skills, abilities
- Exceptional interpersonal and relationship-building skills.
- Tact, diplomacy, and maturity in dealing with clients (donors, volunteers, hospital staff, general public).
- Strong communication skills (verbal and written). This includes compelling front-facing communications and clear/concise internal emails.
- Ability to think strategically, plan and prioritize, and work proactively to meet deadlines.
- Team player, always maintains a positive attitude and a strong “get-the-job done” work ethic.
- Ability to read and interpret data, with the aim towards improving the events program.
- Interest in continued learning in industry sector and regularly keeping apprised of emerging trends.
- Advanced computer skills in Microsoft Office Suite are required. Preference will be given to candidates with database experience (Raiser’s Edge NXT/Blackbaud) and SharePoint.
- Post-secondary diploma, degree or certification from a college, polytechnic, university or equivalent in the following considered an asset: event management, project management, fundraising management, and/or marketing management.
- Given the language skills of our community, bilingualism in French and English is considered an asset.
Operational requirements:
- Willingness and ability to work outside of regular business hours is required.
HOW TO APPLY
Please forward your resume and cover letter outlining your experience, salary expectations and why you think you would be a suitable candidate for this position to TOHF-jobs@toh.ca. Your application should be submitted in a word document format and should use the following title: Firstname_Last Name_Donor Experience Officer – Mat Leave Contract
The Ottawa Hospital Foundation values diversity and embraces an organizational culture that is inclusive and free of bias and discrimination. The Foundation is committed to a board and staff that is comprised of talented and dedicated individuals with a diverse mix of expertise, experience, skills, and backgrounds.
We would like to thank all applicants in advance and advise them that only candidates selected for an interview will be contacted.
