Three hospital heroes recognized for their care and kindness
Meet three hospital heroes recognized through the Guardian Angel Program for their exceptional care and kindness.
Category: TOH Family
For many employees, walking through the doors of The Ottawa Hospital is about more than simply going to work — it’s a calling. Each day, they meet patients, many of whom may be experiencing a difficult time in their life. It is our nurses, physicians, volunteers, and more, who offer kindness and compassionate care to help them along the way. Whether it’s through an appointment, recovery from surgery, directions through the hospital, or a friendly conversation as a distraction – the caring attentiveness can go a long way for a patient or family member visiting our hospital.
For Laura Douglas, Isabelle Sarazin, and Nataleigh Oliveira, their compassionate care was rewarded when a donation was made through a special recognition program honouring our hospital heroes.
A moment to remember
Laura Douglas is a registered nurse and vividly remembers when a patient recognized her for her dedication.
“I received my Gratitude Award Pin on a chaotic Monday in the Emergency Department, and I remember smiling the entire day.” – Laura Douglas
The hectic pace of the Emergency Department can make it an intimidating place to work, however, for Laura, it’s where she wants to be. “I love my job, and it’s truly the patients and families that make the many challenging days in my career all worth it. I’m honoured to know I was able to make a small difference.”
When those patients or family members look back on the care and interactions they had with care team members like Laura, many want to say “thank you.” A meaningful way to do that is by honouring their hospital hero through the Gratitude Award Program.
Each hospital hero is recognized with a Gratitude Award Pin, which they wear with pride. It’s a special moment when the pin is presented, especially when someone is recognized for the first time, like Isabelle Sarazin.
Isabelle is an EEG technician at The Ottawa Hospital. She cares for patients in the ICU, Emergency Department, in recovery, as well as those in isolation for COVID-19. Her colleagues recently recognized Isabelle when she received her first Gratitude Award Pin.
“We are a very small team and I want to dedicate this Gratitude Award Pin to my fellow technologists, who all deserve it as much as I do.” – Isabelle Sarazin
“Receiving my pin was amazing. I feel recognized since many people do not know what EEG tests are,” says Isabelle.
As a part of her job, Isabelle performs hours of brainwave recordings at a patient’s bedside. It’s a position which touches many different areas of the hospital and it includes regular interactions with patients. “We are a very small team and I want to dedicate this Gratitude Award Pin to my fellow technologists, who all deserve it as much as I do.”
A moment to remember
As a registered nurse in the Birthing Unit, Nataleigh Oliveira is right alongside mothers and their newborns during a special time. Her role is multi-faceted and sometimes complex.
“I love how I can help my patients in many different ways. Sometimes they need a friend or a coach; someone to validate their feelings and fears, and to guide them through the unknown into the next stage of their lives,” says Nataleigh.
“It is an endlessly rewarding role and the astonishment I feel from witnessing the miracle of a new life never, ever fades.” – Nataleigh Oliveira
It’s this dedication, in a role that is unpredictable and challenging, that families are extremely grateful for. And it’s a job that Nataleigh embraces even when her back aches after a 12-hour shift. “I am making coffee for the partner, who has been up for 24 hours and tucking them in with a pillow and blankets for a rest. I rejoice with parents who, after a long battle of infertility, have a healthy baby, and I weep with them when I help deliver their stillborn child; each of whom I carry in my heart and will never forget.”
Nataleigh is incredibly touched to be recognized as a hospital hero and to receive a Gratitude Award Pin, knowing that someone acknowledged all the love she puts into her work as a nurse. “It is an endlessly rewarding role and the astonishment I feel from witnessing the miracle of a new life never, ever fades.”
Long-distance cyclist Fran Cosper described himself as being in the best shape of his life as he headed into the winter of 2017. However, in mid-February he woke up in the middle of the night unable to feel his legs. The next morning, when Fran tried getting out of bed, he slammed onto the floor – his strong legs suddenly useless. Soon after, he was diagnosed with Guillain Barré Syndrome (GBS) – facing the possibility of permanent paralysis. Little did he know the road ahead would involve a team of experts, the help of 3D virtual reality at The Ottawa Hospital, and a determination not only to walk again, but also to help other patients.
When Fran first experienced those sudden symptoms, he initially thought it couldn’t be anything serious as he was very health conscious. He attempted to make his way to the basement that morning to work out. “I went to get on my hands and knees, and fell face-first on the carpet. I thought, ‘Well, I can’t move. This is much more serious.’ My wife, Elise, came down and saw that I had facial paralysis, and thought I’d had a stroke.”
But Fran knew that strokes typically affect only one side of the body and that something else — something serious — was happening.
What is Guillain Barré Syndrome?
After a thorough assessment, Fran was diagnosed with GBS. This rare autoimmune disorder causes the immune system to attack the nerves, damaging the myelin sheath, which is the nerves’ protective covering. As a result, the brain can’t transmit signals to the nerves in the muscles, causing weakness, numbness or, as in Fran’s case, paralysis.
An infection or virus can bring on GBS. The 56-year-old had had two colds back-to-back, which may have thrown his immune system into overdrive. Within days, his balance was off, and he had difficulty lifting pots to cook dinner. Hours later, the disease was full blown, attacking his nervous system and Fran couldn’t move.
“It was like having an out-of-body experience. I mean my brain was working fine but my body wasn’t doing what I asked it to do.” – Fran Cosper
“We see patients with Guillain Barré Syndrome at The Ottawa Hospital Rehabilitation Centre probably five or six times a year,” says Dr. Vidya Sreenivasan, a doctor of physical medicine and rehabilitation. Some have mild cases, but others, like Fran’s, are more serious.
A more challenging road to recovery
About one in 100,000 Canadians contracts GBS every year. Recovery can take more than a year because the nerves re-grow slowly, one millimetre per month. For Fran, the journey would be much longer.
The disease continued its nerve damage following his admission to the hospital. After two weeks, he transferred to the Rehab Centre, where his care team included doctors, psychologists, social workers, recreation therapists, physiotherapists, respirologists, occupational therapists, and nurses.
“I decided at that point, I was going to fight it. I was going to fight back and do the best I could to get better even though I didn’t know what the outcome was going to be.” – Fran Cosper
Fran was completely dependent on this team for all of his care. He needed to be washed, dressed, and turned in bed. He couldn’t even close his eyes. The nurses had to tape his eyelids shut so he could sleep.
“It was like having an out-of-body experience. I mean my brain was working fine but my body wasn’t doing what I asked it to do,” says Fran. He also faced excruciating pain because of the damage done to his nerves. As Fran lay there unable to move in his hospital bed, he made a decision.
“Oddly, I wasn’t afraid. I decided at that point, I was going to fight it. I was going to fight back and do the best I could to get better even though I didn’t know what the outcome was going to be.”
Rehab team ready with state-of-the art technology
Fran’s excellent fitness level, as well as his determination and positive attitude, helped him through when it came to the rigorous therapy plan. He had physiotherapy five hours a day, including three times a week in the Rehab Centre pool. Within two months, he could stand and take steps with help. He learned to walk again thanks in part to our Virtual Reality lab – one of only two in Canada.
“The pool and this 3D room were invaluable. It would have taken me a lot longer to get my legs back if I didn’t have access to those tools.” – Fran Cosper
The CAREN (Computer-Assisted Rehabilitation Environment) system combines room-sized 3D graphics, a platform that moves with the patient in a harness, as they explore the 3D world, a dual-tread remote-controlled treadmill, and world-class motion analysis technology. Preprogrammed visual presentations allow the patient to respond to an environmental stimulus by shifting weight, increasing or decreasing speed and even making specific motions. Difficulty levels can be increased gradually as the patient progresses further in their rehabilitation treatment plans.
“This room is right out of sci-fi. It really challenges your body. After an hour of doing exercises, I was just sweating. The pool and this 3D room were invaluable. It would have taken me a lot longer to get my legs back if I didn’t have access to those tools.”
“I’d basically been swiped off the planet for a year. But the only negative thing about being in the hospital was the disease itself.” – Fran Cosper
For Dr. Nancy Dudek, Medical Director, Amputee Program at The Ottawa Hospital Rehabilitation Centre, this unique system offers many benefits to patients. “There’s no end to things you can do with that sort of creativity. To be able to be hooked up to a harness without the support of the parallel bars still gives you the safety aspect. It’s a very innovative and beneficial system.”
Installed in 2010 in partnership with the Canadian Forces and with support from the community, the CAREN system was initially used in part to help injured soldiers returning from Afghanistan. Since then, many patients have benefitted, including those who have had a traumatic brain injury, stroke, neuromuscular disease, amputation, or chronic pain.
Continuing the road to recovery
Released from the Rehab Centre in October 2017, tears were shed by Fran and nurses who cared for him. It was those nurses who helped Fran with day-to-day care, teaching him how to wash and dress himself and be independent again.
“I can honestly say that the kindness and level of care I got really humbled me. The nurses and staff have just been marvellous,” says Fran. “I’d basically been swiped off the planet for a year. But the only negative thing about being in the hospital was the disease itself.”
He walked out of the Rehab Centre using a walker. When he returned a month later for a follow-up appointment, he walked in on his own.
Today, Fran is back riding his bike – not quite to the 100-kilometer distances, yet, but his therapy continues. He still deals with pain, and his arms were slower to recover. His fine motor skills in his fingers are taking longer to get back to normal. As a saxophone player, he’s motivated to get his fingers working again.
“I’m kind of at the point now where I’m thinking I may be able to play again someday. I’m hopeful that I’ll be able to play my sax because my fine dexterity is improving – it’s a work in progress.”
Giving back as a volunteer
Fran will never forget two volunteers in particular who were there for him when he was being cared for at the Rehab Centre. Chris and Claude would come and take Fran for coffee and to talk. Initially, he had no idea who these blue-vested people were, but Fran quickly learned the important role they play at the hospital.
“I remember asking Chris why he was a volunteer. Chris explained to me that he had an inoperable brain tumour, and he was going to die. He told me, ‘I figured the hospital took such good care of me that I would spend the rest of my time volunteering.’ I broke into tears and decided right there I had to become a volunteer,” says Fran.
Pre-COVID, Fran would spend two days a week meeting patients, sometimes visiting his old room at the Rehab Centre, inspiring them about what is possible. “I remember seeing a woman in a hallway; she was on a gurney and going in for surgery – she was by herself. I stopped, leaned over, and told her it was going to be ok. Afterwards, I saw her again and she said, ‘Thank you.’”
That’s why Fran proudly wears the blue vest. He’s experienced the dark days and today, he’s happy to be able to help others when they need a reassuring voice to help them through – just like Chris and Claude helped him. He’s also grateful to be able to volunteer his time at the hospital that cared for him during his long journey to recovery.
Listen to Fran Cosper in his own words during a guest appearance on Pulse: The Ottawa Hospital Foundation Podcast.
For many, retirement is a milestone allowing them to finally relax and not worry about the stresses of work again. However, for Mike Soloski, that statement could not be further from the truth. At 61-years-old, Mike, a selfless go-getter, was a volunteer with The Ottawa Hospital when COVID-19 struck — a time when many volunteers were sent home as a safety precaution to limit exposure to this infectious disease. But Mike knew he needed to act. He decided to step out of retirement, and out of his volunteer role, and onto the frontlines of the pandemic as a COVID-19 screener.
Stepping out of retirement and onto the frontlines
After retiring as a bank manager, this father and grandfather found himself wanting to volunteer outside of the fields of fundraising and finance. Having lost his wife to cancer in 2014, volunteering at the Cancer Centre at The Ottawa Hospital, where his wife had received such compassionate care during her illness, was a natural choice.
Volunteering gave Mike a sense of purpose and he enjoyed giving back to his community in a new way. In 2019, he welcomed another new adventure into his life when he remarried. Mike and his new wife, Leona, brought together their respective families, including their daughters and grandchildren, into a new blended family.
“I knew I was ready for something challenging and out of my comfort zone, and I couldn’t picture myself sitting at home and doing nothing.” – Mike Soloski.
Then, in early 2020, COVID-19 arrived in Ottawa. Volunteers were sent home from the hospital and Mike realized that he needed to help in some way. “I knew I was ready for something challenging and out of my comfort zone, and I couldn’t picture myself sitting at home and doing nothing,” said Mike. His hard work and dedication as a volunteer had been noticed and he was hired on as a COVID-19 screener. Suddenly being thrust to the frontlines of a global pandemic most certainly fit the bill of being out of his comfort zone.
His most important role
Practically speaking, Mike’s daily COVID-19 responsibilities are ensuring that patients, visitors, and staff are properly screened before entering the hospital. He has been promoted to a supervisor where he provides support to the screening team. Most importantly for Mike, he wants to create a welcoming environment and takes great pride in conveying a positive attitude when interacting with patients, visitors, and staff whom he knows are facing a stressful time.
“I find it really rewarding to provide people with a sense of comfort, especially if it means melting away a patient’s nervousness, tension, and apprehensiveness.” – Mike Soloski.
As one of the first masked faces they see when entering the hospital, Mike prioritizes building that rapport and comfort for people approaching the screening table. “I find it really rewarding to provide people with a sense of comfort, especially if it means melting away a patient’s nervousness, tension, and apprehensiveness.”
Words of wisdom
While this new role was an unexpected challenge for Mike, he knows he’s where he needs to be. “You sometimes get this weird sense of what retirement is supposed to be – for me it is just a different type of busy. This work is very rewarding,” said Mike. While he would never have guessed this is how he might re-enter the workforce, he is grateful that he has been able to accomplish what he set out to back in 2016 – to help in any way he could. Mike’s words of wisdom for anyone contemplating volunteering with The Ottawa Hospital? “Just jump in and do it.”
Healthcare trailblazer to breast cancer survivor
When you look at the inspiring life of Hélène Létourneau-Donnelly, there is a common theme that has been weaved throughout. She has consistently worked hard in one capacity or another to help others. You could say it’s in her DNA.
For Hélène, this compassion came from her family roots. “I came from parents who were role models, inspired to help others to have a better quality of life—it didn’t matter what the person did, and it didn’t matter the circumstance.”
A career in caring for others
That’s exactly the path she carved out in both her professional and personal life. Hélène was drawn to a career in healthcare and quickly began to leave her mark–right here at what is now The Ottawa Hospital. Her nursing career began at the then Ottawa General Hospital in 1959, where one week after graduating as an RN, she assumed the position of Assistant Director of Nursing. Only a few years later, her talents were recognized from across town and she became a director in nursing at the then Civic Hospital. She was a young woman, who chose to follow her career aspirations of caring for others, at a time when other women her age were getting married and having children. Hélène would be instrumental in leading that position for the next 27 years.
This strong, independent woman would go on to blaze a trail for healthcare. She’s recognized for developing and establishing, with the support of her committed staff, a list of major hospital programs. They include the Comprehensive Surgical Day Care, which was a first in Canada, Ottawa’s first Triage Nurse Program in the Emergency Department, the Cerebral Vascular Service and Poison Information Centre, also a first in Ottawa, and the city’s first Operating Room Technical Course. She is respected for completing a PhD (Education), without thesis, on a part-time basis during this hectic time.
Whether it was advancing care for patients or her life-long commitment to the education and wellness needs of women, Hélène has routinely been a voice and passionate advocate for others.
Anytime she has seen a need, Hélène has acted. That included during her own personal health journey when diagnosed with breast cancer in 2007 at the age of 70. She was cared for at The Ottawa Hospital and while the treatment was excellent, Hélène saw an opportunity to improve the process for patients by consolidating care. “I’m pleased we have realized the vision of cancer leaders at The Ottawa Hospital with the opening the new Rose Ages Breast Health Centre. It will make a rough journey smoother for patients, families and caregivers,” says Hélène.
That dedication and commitment to giving back doesn’t go unnoticed. Dr. Jean Seely, head of Breast Imaging in the department of Medical Imaging at The Ottawa Hospital, says Hélène is a very generous donor and understands the need. “Hélène has donated effectively to sustain the goals of promoting clinical education and delivering high quality and patient-centered care at The Ottawa Hospital—the same approach she used during her successful career.” Dr. Seely adds, “She embodies The Ottawa Hospital mission to provide each patient with the world-class care, exceptional service and compassion we would want for our loved ones.” Dr. Seely feels fortunate to have collaborated with Hélène to help make this centre a reality.
Hélène’s actions and commitment to care at The Ottawa Hospital have long since continued into retirement as a volunteer and as a donor—she continues to find ways to give back. Hélène has been particularly interested in supporting women’s health through the Shirley E. Greenberg Women’s Health Centre and the Rose Ages Breast Health Centre, which has a room named after her.
A new journey
Her retirement years have also presented her with new opportunities. In fact, it wasn’t until she was 68 that she fell in love with and married Philip Donnelly and became a wife for the first time. “He is a man who is the epitome of kindness and compassion,” smiles Hélène. With their marriage, Hélène welcomed two new important roles in life as a stepmother and step-grandmother. This new family immediately made her think more about the future and the legacy she wanted to leave for the next generation. It is of the utmost importance to Hélène that her stepchildren, step-grandchildren and the children of her friends have access to the world-class healthcare in Ottawa. “I would encourage people to think about the legacy they want to leave and how they can support future generations by leaving a gift in their will to support The Ottawa Hospital.”
With that, Hélène will continue to blaze a trail for future generations and inspire others to give back, just as she has.
“I would encourage people to think about their legacy and how they can support future generations by leaving a gift in their will to support The Ottawa Hospital.” – Hélène Létourneau-Donnelly
As the COVID-19 pandemic continues to evolve, experts at The Ottawa Hospital and healthcare partners throughout the region have geared up to stop the spread of this infectious disease. From our crisis preparedness plan, to COVID-19 research already underway, we have the knowledge and experience to tackle this pandemic head-on. Our researchers are harnessing their unique expertise and exploring more than 50 COVID-19 research projects to help in the global fight against this virus.
All of the COVID-19 simulation exercises and research projects being explored at The Ottawa Hospital will make use of shared research equipment, resources, and facilities that have been developed over many years, thanks to generous support from our community.
“Thanks to generous support from the community over the years, we’ve been able to develop unique research facilities and technologies that we are now rapidly applying to the fight against COVID-19,” said Dr. Duncan Stewart, Executive VP Research, The Ottawa Hospital. “Similarly, today’s community support for research means we will be ready for tomorrow’s health challenges, whatever they may be.”
Calming the immune system in critically ill patients
Dr. Stewart is leading a team of researchers working to launch a clinical trial of mesenchymal stromal cells (MSC) therapy for COVID-19 patients with Acute Respiratory Distress Syndrome (ARDS).
The immune system plays a crucial role in defending the body against COVID-19, but sometimes it can become overactivated, resulting in severe damage to the lungs, called ARDS. In COVID-19 patients, ARDS is the major cause of severe illness and death.
Studies have shown that mesenchymal stromal cells (MSCs) can dampen an overactive immune response and help patients with ARDS related to other kinds of infections. Our researchers will build on their extensive experience in manufacturing MSCs and leading the world’s first clinical trial of MSCs for septic shock. This project will likely involve partners in Ontario and Europe, working in a concerted effort to find novel therapies to improve outcomes in COVID-19 patients.
Repurposing existing drugs and finding new ones
Other researchers of The Ottawa Hospital and the University of Ottawa are looking to identify already-existing drugs and their potential effectiveness in treating patients with COVID-19. Drs. Taha Azad, Ragunath Singaravelu, Jean-Simon Diallo and John Bell have developed a novel system known as a bio-sensor that can identify small molecule drugs that block the COVID-19 virus from attaching to cells, thereby preventing infection. First, they plan to test this approach on a library of more than 1,000 small molecules that have been approved to treat other diseases. They will then attempt to identify antiviral drugs that could be effective in treating this virus.
Learning from our COVID-19 patients and testing therapies
Researchers from around the world are sharing their experiences and findings and are working together to determine the best approach to treating patients with COVID-19.
To help with this global effort, infectious disease researchers at The Ottawa Hospital and the University of Ottawa are working locally to create a registry of COVID-19 patients in our community. Under the leadership of Dr. Michaeline McGuinty and Dr. William Cameron, the researchers plan to look for patterns among cases and determine how well treatments are working. They will also use blood samples to study the virus and the body’s response to each treatment.
“Thanks to generous support from the community over the years, we’ve been able to develop unique research facilities and technologies that we are now rapidly applying to the fight against COVID-19.” – Dr. Duncan Stewart, Executive VP Research, The Ottawa Hospital
Working towards a vaccine
While some researchers work to find better treatment options for COVID-19, Dr. Carolina Ilkow, Dr. John Bell and their team of experts in making cancer-fighting viruses at The Ottawa Hospital are working hard to develop a possible vaccine, in partnership with scientists and clinicians in Canada and around the world. The vaccine would contain small parts of genetic material from the COVID-19 virus, embedded into a different virus that does not cause human disease. This replicating viral vaccine would also produce its own adjuvant – a substance that stimulates a stronger immune response, resulting in a more effective vaccine. Once a promising vaccine is created, the team will be able to make large quantities in The Ottawa Hospital’s Biotherapeutics Manufacturing Centre. This facility is the only hospital-based lab in Canada capable of producing virus-based vaccines and therapies for clinical trials.
Putting preparedness to the test
While our researchers have been nimble in responding to COVID-19 The Ottawa Hospital was already planning for the possibility of a future pandemic long before this virus appeared. When it comes to preparing for the worst, we are leading the way in developing strategies to effectively manage a crisis.
The intensive care units (ICU) at both the General and Civic campuses, where the most acutely ill COVID-19 patients will be treated, will triple their current size should we need the room. If these become over capacitated, the hospital would make use of other existing hospital facilities to increase its ability to care for severely ill patients.
Eastern Ontario hospitals are also working together to create a regional patient flow strategy to care for patients. Hospitals will transfer COVID-19 positive patients who need acute or critical care to select hospitals for treatment. Patients who do not require this level of care will be transferred out of acute or critical care hospitals to the most appropriate hospital setting. This will ensure that our healthcare system does not become overwhelmed by the COVID-19 outbreak.
Simulation exercises save lives
Transferring patients from the Emergency Department to the ICU is no easy feat in a 100-year-old hospital. It’s for this reason, the University of Ottawa Skills and Simulation Centre have readied staff by running simulation drills and tests.
The drills, which made use of a high-tech mannequin capable of sneezing, are designed to refine the safe treatment and transport of a severely-ill patient experiencing respiratory failure.
Simulations are vital as they allow staff to practice their skills in a real-time environment make adjustments if necessary, and ultimately provide better care to patients. Similar to the Code Orange simulations, which took place two months before the Westboro bus crash on January 11, 2019, this type of hands-on training further prepares staff on the frontlines.
On November 16, 2018, The Ottawa Hospital underwent a Code Orange emergency response exercise as part of ongoing preparedness to respond effectively to a disaster in the community. Participating in such a training exercise meant staff would be even more prepared should a real Code Orange be called.
Just two months later, a double-decker bus crashed into the Westboro bus station. Thirteen severely-injured patients were subsequently transported to the Emergency Department. The simulation exercise helped to ensure that The Ottawa Hospital staff were even more prepared to save their lives.
Community support essential
A strong hospital requires the support of its community and that couldn’t be more true than during these unprecedented times. You can support world-class care and ground-breaking research that is saving lives every day.
In a time where the public must stay home, essential workers are making their way to The Ottawa Hospital each day. They are here to care for the sickest in our region because after all, other illness and injury won’t take a backseat to COVID-19.
Doctors, nurses, and essential support staff walk through the hospital doors with one goal in mind: to make sure each patient has the best possible care. In the midst of a global pandemic and public fear, these hospital team members also have to find their own way of caring for themselves, their families, and remaining healthy through the difficult times.
They are the calming voice for each patient, whether it’s a surgeon performing lifesaving surgery for your loved one, a nurse administering chemotherapy treatment, or an orderly sharing a smile and kind words to a patient who isn’t able to have visitors at this time.
These are the stories from the frontlines of The Ottawa Hospital.
Preparing for the pandemic
Preparing for COVID-19 is not just about ensuring that The Ottawa Hospital is ready, it’s also about organizing the entire Champlain region of hospitals. That’s where Dr. Andrew Willmore, Medical Director, Department of Emergency Management at The Ottawa Hospital comes in.
Dr. Willmore is also the Incident Commander for the Champlain Health Region. He’s been helping, in partnership with the City of Ottawa, to prepare for an influx of patients who are expected to require hospitalization as a result of COVID-19. That preparation began about four years ago by creating an Incident Management System (IMS) within The Ottawa Hospital.
“This allows us to create mechanisms to flip into an incident mode, which allows us to reorganize how the hospital functions and when we should escalate to a higher level,” explains Dr. Willmore.
When the pandemic started and The Ottawa Hospital was tasked with coordinating the response in the region, an IMS structure was applied to the rest of the region. “This allowed us to implement changes to our care delivery models like opening the COVID-19 Assessment Centre, Care Clinics, as well as a regional staffing and logistics distribution model to ensure departments that are struggling are supported,” explains Dr. Willmore.
“I am so humbled by this role. I have a long day, I look around, and I see everyone who has had just as long of a day. The talent we have in house and regionally is beyond my expectations. It’s really a powerful thing to see come together at the end of the day.”- Dr. Andrew Willmore
The key has been working collaboratively with Ottawa Public Health to flatten the curve. The response of the community has given Dr. Willmore and his team the lead time to implement the plan without the hospitals becoming overburdened. “We’re sprinting to preparedness. We are looking at the whole system as a region. If you don’t have someone zooming out, then it’s very easy to trip over each other.” There’s no tripping in this collaborative effort.
With a long road still ahead, Dr. Willmore stops to reflect on the work he and his colleagues at The Ottawa Hospital are doing during these unprecedented times. “I am so humbled by this role. When I have had a long day, I look around, and I see everyone who has had just as long of a day. The talent we have in house and regionally is very inspiring, and absolutely everyone is engaged. It’s really a powerful thing to see come together at the end of the day.”
“Despite physical distancing, I’ve never seen a community come together like this before.” – Kim Hargreaves
Nurses rally together
Kim Hargreaves is a nurse in the medical day care unit specializing in blood cancer. She and her colleagues administer chemotherapy and supportive care for those with blood cancers, such as Leukemia, Lymphoma, Multiple Myeloma, and MDS.
Even during the COVID-19 pandemic, that care must continue for these patients. “In medical day care, we support each other 100 percent. Everybody pitches in,” says Kim.
Kim explains that nurses are being redeployed from other areas of the hospital to provide care to these patients. “Nurses from clinics whose patients are able to meet with their doctors virtually are cross training to come and help our team on the frontlines.”
This dedicated nurse, who is celebrating 31 years at The Ottawa Hospital this year, says all the community support is really helping the front-line team. “When you see those signs, you straighten up your shoulders and you know you’re needed and appreciated no matter how tired you are.” Kim continues, “We are not rushing around like in the Emergency Department or ICU, but we’re providing continuity of care.”
In all her years of nursing, Kim has never been so inspired by what she’s witnessing during this pandemic. “Despite physical distancing, I’ve never seen a community come together like this before,” says Kim.
Back from retirement
Within three hours of calling The Ottawa Hospital, Robin Morash was rehired and she was back in her scrubs within days helping patients.
After 33 years as a nurse at The Ottawa Hospital, with many years in management at the Cancer Centre, Robin was two years into retirement when she felt compelled to return. “We were hearing day in and day out just how busy the teams were, and I wanted to help my community.”
Robin is doing just that by working at the COVID-19 Assessment Centre along with many colleagues and community partners. She says this is exactly what she trained for as a nurse and why she needed to return to work. “It’s a part of who we are. The idea of just sitting back and watching others scurry around, just isn’t us (nurses).”
Nurses ‘get it done’
Alongside Robin at the COVID-19 Assessment Centre is Joselyn Banks, a former clinical manager with The Ottawa Hospital who had just retired in December 2019 after a nursing career that spanned 35 years. When the pandemic hit, she cancelled a trip to Florida and contacted the hospital to find out how she could help.
“I looked at my colleagues and friends — I’m very proud of them. I’m very happy to have helped, in at least this little way.” – Barb Bijman
“For me it was just knowing our community needs help. Knowing the colleagues and friends I have at The Ottawa Hospital must be working crazy hours and I just wanted to be able to come back to help whoever, whenever, and in whichever capacity that I could,” says Joselyn.
Joselyn has been putting her skills to work at the COVID-19 Assessment Centre since the day it opened. She says it’s reassuring to know their work at the centre is having a positive impact. “We’re hearing feedback from many of our colleagues back at the campuses that we’re doing great work and helping to keep people who want to get swabbed out of the Emergency Department. So that’s great as well.” The centre has so far diverted more than 9,000 patients away from the Emergency Departments.
It’s not lost on Joselyn the magnitude of the situation, but she says this is what nurses do. “For us, I think we’re passionate, we’re caring—we’re nurses. We’re doers. Let’s get up and get it done. Let’s go.”
The sacrifice of coming out of retirement
It’s not an easy decision to come out of retirement at a time like this. There are sacrifices–Jennifer Smylie knows that all too well.
Jennifer says she made the conscious decision to return to work, knowing she wouldn’t be able to have close contact with her elderly mother. But as a lifelong nurse, it’s what she needed to do. “There is some risk to it, but we’ve done things like this throughout our careers. We weighed the risk and decided this is the right thing to do.”
The veteran nurse, who spent more than 30 years at The Ottawa Hospital, and was most recently a manager in the cancer program before retiring, stepped in to work with the screeners.
Screeners are on hand to greet anyone who enters The Ottawa Hospital during the COVID-19 pandemic. In order to keep everything organized and safe, Jennifer answered the call. “I didn’t hesitate, and I thought this is the right thing to do,” says Jennifer.
She explains it’s an important role to keep patients and staff safe. “We make sure anyone who enters the hospital answers the screening questions and they are safe to enter. It’s very busy, but we’re trying to be very compassionate with everyone we screen.”
Retired nurse proud to be back
After 34 years working in the ICU at The Ottawa Hospital, Barb Bijman retired from nursing in 2017, but kept her license. Little did she know that she’d need it to lend a hand during a global pandemic.
The decision to return to the frontlines meant giving up time with her grandchildren and elderly mother, but she had to do it. “It’s a nurse thing—we go to help. That’s why so many of us decided to come back from retirement,” says Barb.
As her voice cracks from emotion, she acknowledges it’s a stressful time for everyone, both healthcare workers and the public — yet she couldn’t imagine being anywhere else than providing support at the COVID-19 Assessment Centre. “I’m so proud of The Ottawa Hospital, everything it has done. It’s a really good place. I was looking at it from the outside in, at times like the bus crash and now. I looked at my colleagues and friends—I’m very proud of them. I’m very happy to have helped in at least this little way.”
Team at 3D Printing Lab steps forward
As members of The Ottawa Hospital’s 3D Printing Laboratory watched how COVID-19 was unfolding in China and Europe, they saw how some parts of the world were facing dramatic equipment shortages. That’s when Dr. Adnan Sheikh, Director of the 3D Printing Laboratory, reached out to Dr. David Neilipovitz, Department Head of Critical Care to offer help.
Since then, the 3D printing team has been able to think creatively to help protect colleagues who will be caring for patients critically ill from COVID-19. That team also includes Dr. Olivier Miguel and Dr. Leonid Chepelev, both research associates.
Dr. Neilipovitz has played a key role in testing these designs in advance, allowing The Ottawa Hospital to be innovative during challenging times. “Thanks to our 3D team, they allow us to think outside the box and find us solutions to help our patients,” says Dr. Neilipovitz.
It’s a time where colleagues are helping colleagues. “We have developed and adapted multiple designs for personal protective equipment (PPE),” says Dr. Chepelev.
Dr. Chepelev adds the hospital’s 3D printing lab is producing as much quantity as it can handle right now. “We have used our 3D printers to produce the necessary parts such as smaller connectors, respirator mask parts for PPE, ventilator prototypes.” It’s a truly collaborative effort explains Dr. Chepelev, “As printing takes time, the team has been able to use the printers to prototype devices which we then pushed out to production at the various Ottawa 3D printing sites with hundreds of volunteers, or where possible to local plastics manufacturers.”
The best part of all, notes Dr. Sheikh, is that this all came about organically. “Colleagues helping colleagues—having an open mind and being willing to integrate what we can contribute. Assessing the gear and testing it out to make it reality.”
Changing ways for palliative care
Dr. Miriam Mottiar is an anesthesiologist and a palliative care physician at The Ottawa Hospital. While significant changes have been implemented for her work as an anesthesiologist in the operating room, including suiting up with PPE, it’s the changes she’s seen as a palliative care doctor that pull at her heart.
The COVID-19 crisis has made it very different for patients and their families. “Patients no longer have their family members at their bedside because of the visitor restrictions,” explains Dr. Mottiar. In order to provide that compassionate care, Dr. Mottiar and her team are still trying to help patients and their families connect during these difficult times.
“We are facilitating a lot of phone calls and video chats between patients and their family members. We’re also having more patients request to go home for end of life care, where they may not have been asking for that before, because at home they can have their loved ones with them.” In order to accommodate, Dr. Mottiar works with community partners to help with those requests from her patients, when possible.
She acknowledges these are challenging times for her palliative patients, as it’s not until the final hours of life that a family member can join their loved one in person. She adds, “It breaks my heart a bit as a human and a physician because we’ve had to change the way we practice due to the very significant concerns we have about the virus spreading in our community.”
I.T. up for the unprecedented challenge
It was an unprecedented task for the technology team at The Ottawa Hospital. Within three-and-a-half days, the COVID-19 Assessment Centre, a remote, out-of-hospital clinic where patients could be assessed by a healthcare provider and tested for COVID-19, needed to be ready for patients. They made it happen.
Jim Makris, Manager of Networking and Voice Services, says it meant preparing two separate buildings to be connected back to The Ottawa Hospital. “We had to set up a network connection back to the hospital, build a network at the new facility, install wireless access, and we had to deploy our phones as well.” Bottom line, Jim’s team had to make sure the front-line healthcare workers had the same access to The Ottawa Hospital as their colleagues at each campus. “Normally it would take a month to get a facility like this up and running. We did it in two days.”
Swift action made the centre operational. Next Stephen Roos, Manager of Client Services, stepped in with his team to make sure equipment was brought in, set-up, and running efficiently. “In addition, experts trained in Epic, the hospital’s Health Information System (HIS), arrived to provide the nurses on site with the training they needed to make sure all patients’ information was entered into Epic so that they could be made available to patients via a secure process using MyChart. That was an important piece in this process,” adds Stephen.
Both Jim and Stephen acknowledge this was a true partnership between the City of Ottawa and The Ottawa Hospital. It was the city which brought both power and internet access to the buildings allowing the hospital’s team to take over.
The two men are quick to add their unit is humbled to have the opportunity to support the front-line workers. “Yes, things came together really fast for our I.T. team and we worked a few really long and hard days, but the fact the front-line workers are going into work each day, caring for patients—what we did is nothing compared to what they do,” says Stephen.
Keeping the supplies on track
Roman Medzhitov is a Material Management Supervisor at The Ottawa Hospital. It’s a crucial role for him and his team these days.
Roman is responsible for all material supplies, from tissue to linen to personal protective equipment that go through the Civic Campus. He’s in charge of each unit and delivering supplies. “Since the arrival of COVID-19, supplies are the biggest demand,” acknowledges Roman.
Knowing that patient and staff safety is of utmost importance, Roman’s role has changed from a weekly check-in with units, to a 24-hour cycle of communication. “We reconnect every 24 hours to ensure departments are equipped with what they need to keep staff and patients safe. Together, we take an inventory and review the most important items and supplies.”
The bridge from research to patient trials
When Irene Watpool started hearing about all the different COVID-19 research starting up at The Ottawa Hospital, she knew there would be a need for a bridge between research and the patients. Currently there are more than 50 projects, 14 that received funding thanks to generous donor support.
Irene has been a nurse for over 30 years, and has worked on clinical trials for 23 years with The Ottawa Hospital’s research team. As the program manager for research in the Intensive Care Unit, she acts as the liaison between research and the patients, and knows the gentle way to approach each person and family to discuss patient trials.
“The role that I have taken on, along with my colleague Rebecca Porteous, is to be the one point of contact for in-patients in the COVID-19 studies,” explains Irene.
Some studies involve having medications, blood work, while others require nasal swabs. Irene and her colleagues are trying to coordinate every detail so that the patients aren’t impacted too much. There are two types of trials involved, one that could potentially benefit the patient through medication or treatments, while other trials focus on future patients and better understanding the disease.
“For more than four weeks, I’ve been approaching almost every COVID-19 positive patient that comes in to see if they would participate in research. It’s actually quite surprising because these people are sick, and the swabs are uncomfortable but the patients are so gracious and willing to participate in research. It’s amazing,” says Irene.
Irene adds patients seem to understand the importance of their role and the research. “They are being very altruistic. You really have a sense they don’t wish the disease on anyone and they’re willing to help.”
As for her team’s role, Irene says she can’t imagine being anywhere else. “I feel privileged to be involved in this.”
While we all face uncertainty with each coming day, there is a calming reassurance knowing our front-line healthcare workers are harnessing their knowledge to care for all patients during these challenging times. It’s that care which we will look back on someday, and it will only be then that we realize how instrumental each role was when our community was in need during these unprecedented times.
The Ottawa Hospital is home to some of Canada’s most innovative women leaders in health care. Our female physicians, researchers, and clinicians are blazing the trail, conducting groundbreaking research and providing world-class care.
While already recognized as a leader in health care and research, The Ottawa Hospital is constantly looking for ways to improve patient care, outcomes, and its performance as an institution. One key element to this success is encouraging women to take on more leadership positions.
Dr. Virginia Roth, The Ottawa Hospital’s first female chief of staff, has dedicated much of her career to not only working on some of the most feared infectious diseases over the last two decades, but also to empowering women in the workplace.
Women empowering women
What started as a dream of becoming a neurosurgeon has grown into a career that has helped shape the lives of many women in our community. Dr. Roth co-founded the Female Physician Leadership Committee to recognize, encourage, and support potential female leaders at The Ottawa Hospital. “Recognizing, supporting, and encouraging these women are the steps we need to really make sure we have the best leaders at the table,” said Dr. Roth.
Since the committee’s inception more than six years ago there has been substantial progress. More female physicians are being recruited, and a higher proportion of physicians and division heads are now women.
“We’re seeing a culture change because the number of women physicians here has been going up,” exclaimed Dr. Roth. “Especially in areas like surgery and emergency medicine where, in the past, we hadn’t seen so many women in those roles.”
Shaping female leaders, now and in the future
Dr. Roth credits Dr. Jack Kitts, former President and CEO of The Ottawa Hospital for his leadership in this regard. With support, mentorship, and training, women in medicine have more opportunities than ever before.
“The tone is set at the top, and if the leaders don’t see this as essential it’s not going to happen,” said Dr. Roth.
Dr. Roth hopes to inspire more women and guide them toward the pursuit of leadership roles at The Ottawa Hospital.
Meet just a few of the women revolutionizing health care right here in Ottawa – and around the world.
Dr. Kari Sampsel
Medical Director for The Ottawa Hospital’s Sexual Assault and Partner Abuse Care Program
As a medical student, Dr. Kari Sampsel wondered if oncology was the right career choice for her. In her first year, however, she was invited to spend time in the Emergency Department for a shift – and she never looked back.
Throughout her training, Dr. Sampsel had the opportunity to work alongside a forensic expert who solidified her interest in clinical forensic medicine, particularly in the care of survivors of sexual assault or intimate partner violence. Today, as the Medical Director for The Ottawa Hospital’s Sexual Assault and Partner Abuse Care Program, Dr. Sampsel has cared for thousands of survivors with compassion and expertise, on what is likely one of the worst days of their lives. “To be the champion for those who have been victimized or have no voice, to get them back on their feet, is extremely fulfilling,” expressed Dr. Sampsel.
Being a female physician in this line of work is incredibly unique. “Despite greater than 50 percent of medical school classes being female, the default assumption in medicine is that men are the doctors,” said Dr. Sampsel. “The assumption when I walk in the room is not that I am the senior physician on the team.”
Navigating her place within this structure has been challenging at times, particularly in the areas of research, leadership, and clinical care. But it’s a challenge she has been willing to face head-on. After all, she was raised by strong-minded women. “My grandmother was a staunch feminist before it was fashionable to do so,” said Dr. Sampsel. “My mother forged her own path – staying home to raise her kids during the peak of early feminism, going back to university and completing her degree at age 40, and having a successful career while being an involved, superwoman mother!”
Dr. Sampsel has been fearless in the pursuit of her dreams. She credits several female mentors and friends for inspiring her to have an impact on the lives of patients and hopes that she will do the same for other women.
Dr. Kednapa Thavorn
Scientist and Scientific Lead of the Health Economics Unit at the Ottawa Methods Centre at The Ottawa Hospital.
As a health economist in the Methods Centre at the Ottawa Hospital Research Institute, Dr. Thavorn has one goal: to improve health-care policies, and ultimately, the quality of patient care. She is a well-published researcher and has always found meaning and motivation when her findings have directly impacted and improved decision making for a heightened level of patient care and hospital administration.
Dr. Thavorn believes that as one of only a few women in her position as a health economist at our hospital, she can share and contribute different views and perspectives that might not otherwise be thought of in meetings and committees that often lack diversity.
“I believe that a diverse workforce can help foster creativity and innovation. Different backgrounds, experiences, and ideas can promote healthy discussions that move our hospital forward.” – Dr. Kednapa Thavorn
When asked what her advice is to young female researchers, she expressed the importance of being confident in one’s abilities. “Find good mentors who are willing to share skills and knowledge and provide ongoing support. Building a professional network can offer endless opportunities. Your network can provide additional knowledge and skills that you need to get your job done, do your job better, or get the job that you want.”
Dr. Jessica Dy
Division Head of General Obstetrics and Gynecology
Dr. Jessica Dy has a passion for practicing both medicine and surgery. It’s one of the reasons she loves her role as Division Head of General Obstetrics and Gynecology. As an Obstetrician, Dr. Dy takes pride in being part of a healthy pregnancy and having the opportunity to support expectant mothers and their families. “It gives me great joy to bring new life to the world,” said Dr. Dy, “but also take comfort in the fact that we are saving mothers’ lives every day.”
As a female physician in this field, Dr. Dy can truly empathize with what each woman, and mother, that walks through her door is going through. “I believe my patients appreciate that I can relate to their period pains. Also, being a mother of three myself has certainly given me more confidence when I talk about pregnancy pains, labour, and all the fun things that come with a newborn,” explained Dr. Dy.
Dr. Dy doesn’t shy away from expressing the challenges women face in being physician leaders.
“Women at work are where they are because they worked extra hard to get there. We need to acknowledge and recognize this more.” – Dr. Dy
What advice does Dr. Dy have for young women considering a career in medicine? “It is a very fulfilling career, but you have to be ready to work hard and fight for your spot.”
Dr. Angela Crawley
Scientist, The Ottawa Hospital Research Institute, Chronic Disease Program
Have you ever considered how the medicine and care so many rely on today is developed? It’s through leaders in research such as Dr. Angela Crawley, who dedicates much of her life researching chronic infections and liver disease. More specifically, she participates in clinically-relevant studies in diseases that affect some of our most vulnerable people.
From a young age, Dr. Crawley’s grandfather, Dr. John Crawley, DVM, PhD, inspired her to take this path. Then, throughout the duration of her career, she was inspired by many other men and women in science, taking lessons and advice whenever possible. As such, Dr. Crawley has marvelled at the collective experience of seeing so many amazing women adding to the diversity of our research institutions. “While there are a smaller number of women leaders, resulting in fewer role models to other women to enter and stay in biomedical research,” said Dr. Crawley, “I personally have met many amazing women in my training and career, too many to even list.”
Dr. Crawley feels strongly that all of these women, including herself, have earned their positions in science through hard work and dedication – each making great contributions to their respective disciplines. “Behind that woman is often a whole slew of life’s complexities (e.g. relationships, health issues, children) that are juggled while she achieves and struggles to maintain that level of greatness, to prepare to overcome future obstacles, and achieve more,” expressed Dr. Crawley.
Dr. Crawley is an avid supporter of diversity and gender equality in the Faculty of Medicine at the University of Ottawa, regularly assisting in workshops on harassment and intimidation for medical students and residents. She has provided recommendations in the recruitment, retention, and recognition of female scientists.
Research careers can be an arduous pursuit, particularly for women. Dr. Crawley is an active role model for many young female research trainees in the University of Ottawa’s graduate studies programs, whom she strongly encourages to pursue their passion and strengths in science, despite its inherent challenges and uncertainties. She is confident that with the appropriate encouragement from effective mentors, you can stand firm and strong in navigating the path to success and that the rest of life’s complexities such as love, and possibly family life, will all fall into place.
Dr. Debra Bournes
Chief Nursing Executive and Vice-President, Clinical Programs
Dr. Debra Bournes never planned to become a nurse, but when the option to go to nursing school presented itself, she jumped at the opportunity. It was during her first job as a nurse that her love for this line of work truly blossomed. It was then that she realized the opportunity and responsibility nurses have to make a significant difference; seeing patients and their families through some of the most difficult times in their lives.
Now, in Dr. Bournes’ current leadership role as Chief Nursing Executive and Vice President of Clinical Programs, she is making a difference in a new way – by creating and supporting local, regional, and provincial systems and processes that help nurses and other health professionals provide personalized and meaningful health care. She works with health-care teams to engage patients and improve their health-care experiences. She also helps create quality work environments where teams feel supported, energized, and inspired to be the best they can be.
Dr. Bournes feels confident in her abilities as a leader and mentor, having had several amazing women as mentors herself who guide her throughout her career. “In my first professional leadership role Dr. Gail Mitchell was my mentor,” Dr. Bournes explained. “She was the Chief Nursing Officer where I worked and she taught me how to be a leader and how to stay engaged with what I was passionate about, even when it got hard, because to see that you are making a difference, even if it is a little bit at a time – is very worthwhile. She also introduced me to Dr. Rosemarie Rizzo Parse, who continues to be a force in my life. Her work fundamentally changed how I relate with people and shaped how I am as a leader.”
Dr. Mary Ferguson-Paré was another source of inspiration for Dr. Bournes. Together, they created a research culture and team that supports growth and innovation in nursing and personalized care. “All of these incredible women continue to be wise presences in my life so that I can do what I do!” said Dr. Bournes.
Though these aforementioned women shaped Dr. Bournes’ leadership style, she continues to be inspired every day by the knowledge and expertise of all of the women who work at The Ottawa Hospital. “It is a privilege to call them my colleagues and to learn from and be challenged by them,” expressed Dr. Bournes. “They all make a difference every day and that is what helps make The Ottawa Hospital an incredible place to work.”
Dr. Jacinthe Lampron
Medical Director, Trauma Program
Dr. Jacinthe Lampron has always had an interest in becoming a surgeon. But it was her deployment to Afghanistan, working in the medical unit with the Canadian Armed Forces, which solidified her interest in trauma. “There, major trauma was a daily event. I realized that with resuscitation and surgical skills, I could make a difference to acutely injured patients.” said Dr. Lampron.
Though her tours in Kandahar fueled her passion for saving the lives of the most severely injured, she credits her supervisor and mentor Dr. Najma Ahmed for sparking her curiosity in this field as a surgery resident. “She definitely inspired me and probably defined my career choice,” exclaimed Dr. Lampron. “Having a mentor is very useful and helps navigate the system we work in.”
Dr. Lampron hopes that she too can act as a mentor and help pave the way for female residents and colleagues to feel comfortable in the pursuit of what interests them the most, regardless of what that may be. “I believe in equal access to opportunity,” said Dr. Lampron. “If someone is interested in a position, the gender should not matter. What matters most is fairness and competency.”
The Ottawa Hospital is a leading academic health, research and learning hospital proudly affiliated with the University of Ottawa.
True love will continue through legacy gifts
“When I search for you, I never look too far. In every room, in every corner – there you are.”
Jim Whitehead wrote that poem to his late wife, Pat, after she passed away. The two had a magical connection that spanned almost their entire lives, including over 35 years of marriage.
Pat and Jim first met as young children in an Orangeville neighbourhood where Jim lived, and where Pat would visit relatives. Eventually, the pair went their separate ways, and over the course of about 20 years, they each married and had two children, all boys.
It wasn’t until they were in their mid-forties and both living in Ottawa, that their paths would cross again. “We became ‘simultaneously singlelized’ and reunited,” Jim remembers, as a smile stretches across his face.
Their reconnection was instant. “We both were at a party in Barrhaven, hosted by a mutual friend. When I saw her, I knew that this moment was it.”
The rest, shall we say, is history. The couple married and built their life together in their cozy home near the Civic Campus of The Ottawa Hospital. They shared a love of music, art and travel, all of which is obvious when you look around their home. They also had a deep connection to their community – in fact, Pat generously supported 40 local charities.
After Pat passed away in January 2018, following a seven-year struggle with the effects of Alzheimer’s dementia, Jim decided to revisit the charities he and his late wife had supported.
Legacy of their love
Ultimately, he decided to leave a gift in his will to 11 organizations, including The Ottawa Hospital. During his work years, Jim some spent time as an employee of the geriatric unit of the Civic Hospital, now the Civic Campus of The Ottawa Hospital. With the hospital being just a stone’s throw from his front steps, this gift was important to him. “My sons were born there and my two stepsons as well. I worked there, Pat and I were both cared for at the hospital, and I realized that I wanted to do more.”
As Jim sits in his living room, he still grieves for the loss of his beloved wife. However, Pat’s presence fills their home, with the special touches, from the addition she designed to the pictures that hang on the wall to the marionettes that she made herself. Jim reflects on their special bond, which was so strong that it brought the two back together. “We were well matched,” smiles Jim. He continues, “I had never loved or been loved as much, or as well, as with my Patricia.”
Jim’s gift will be a lasting legacy for not only him but also of Pat, and it will honour their deep love of their community and each other. Their love story will continue for generations by providing care and attention to patients in years to come.
Michael Baine was on vacation in Florida when the governor general’s office called to tell him he was receiving a Sovereign’s Medal for Volunteers.
“I was blown away,” said Mike, a dedicated volunteer with The Ottawa Hospital Foundation since 2004. “It’s never something you think about when you are volunteering. For me, I love the work. I love the cause. It was win-win all the time for me.”
The medal, formerly known as the Caring Canadian Award, recognizes and pays tribute to dedicated people, like Mike, who’ve made a significant contribution to the community as a volunteer.
Mike knows many family and friends who have been patients at The Ottawa Hospital, and saw firsthand the great treatment and care they received. In 2004, he heard about the President’s Breakfast fundraising event, and thought it was a “brilliant” way to inform people about outstanding patient care and research at The Ottawa Hospital. Mike offered to host a table and invited nine people to join him.
He and his guests were wowed at the hour-long breakfast, hearing patients talk about how their lives―changed by an accident or illness―were saved by The Ottawa Hospital. They also heard from hospital President and CEO (at the time), Dr. Jack Kitts, who spoke about his health-care vision. These extraordinary stories of healing inspired them to make a donation to the hospital.
“I don’t travel in wealthy circles, but I know people who are committed to people,” said Mike who started teaching with the Ottawa Catholic School Board in 1972 and retired in 2007 as Superintendent of Special Education and Student Services. “My colleagues and friends have all chosen a people profession. They like helping people, so I approached them.”
Mike was so impressed by the incredible testimonials, and got such a great vibe from being there, that every year since he has been a table captain, inviting nine friends to also be inspired. Over the last 14 years, more than 100 people have been Mike’s guests at the President’s Breakfast.
“Some of my guests have become table captains themselves. But really, a lot of them are great ambassadors now for The Ottawa Hospital because of the amazing experience that one hour provides,” he said.
Then in 2009, when the Foundation set up a focus group to explore the idea of doing a cycling fundraiser for cancer research, they asked Mike to take part. The group gave the event an enthusiastic thumbs-up. And in 2010, Mike raised money for cancer research, and on September 11, four days before hosting a table at the President’s Breakfast, he got on his bike to pedal the first Ride the Rideau (now known as THE RIDE). He enjoyed the event so much, he signed up the following year and has participated in every ride event since. In September 2018, Mike had a bigger reason to ride after a close friend passed away from cancer. He raised a personal best of $5,000 for The Ottawa Hospital.
“I’ve met so many wonderful people while volunteering. People you get to know because you’re at the same events together,” said Mike. “And you meet the same people on the RIDE or at the finish lines. It becomes part of your life―that kind of philanthropy.”
Mike has also volunteered with CHEO, Children’s Aid Society of Ottawa, and the Youth Services Bureau. Making a difference in the lives of children is another cause close to his heart.
Mike was presented with the Sovereign’s Medal for Volunteers at a ceremony on April 9, 2019. Congratulations are in order to the other Foundation volunteers who also received this award for their exceptional commitment and tremendous support for The Ottawa Hospital: Gail and Philip Downey, Dr. Lothar Huebsch, and Sheryl McDiarmid.
We invite you to email firstname.lastname@example.org to find out more about how to volunteer for events at The Ottawa Hospital Foundation.
After decades of seeking help for her mental health, today Anita Descheneau has hope for her future after being admitted for care at The Ottawa Hospital in 2017. Today, the mother of four says thank you.
Karen Toop was hit by a snowplow while crossing the street in January 2012. She was critically injured when she arrived at our Trauma Centre. A multi-disciplinary team was ready to care for the injuries that some only see once in their career.
When Fatima Siadat’s vision started to deteriorate, she turned to our hospital for specialized eye care. A newcomer to Canada and unable to speak English or French, Fatima was met with exceptional care and kindness which prompted her to become a regular supporter of our hospital.
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