For an update on Meagan’s story, click here, to see how the family is doing.

At just 28-weeks pregnant and in the midst of the COVID-19 pandemic, Meagan Ann Gordon was admitted to the hospital with placenta previa. Alone and unable to see her husband and young daughter, she began an unexpected journey of resilience, optimism, and compassionate care in the midst of an uncertain time.

The beginning of a special journey

Meagan's Ultrasound

Just a few weeks into her pregnancy, Meagan Ann Gordon went for her first ultrasound appointment. Her husband, Kyle Gordon, was out of town and unable to join her. Having already gone through a full-term and healthy pregnancy together with their first child, Maeve, Meagan felt confident going to this appointment on her own. After all, what could be so different this time around?

What her appointment revealed was an unexpected and happy surprise — twin boys! This was the beginning of many unanticipated turns Meagan would experience throughout the duration of her pregnancy — including the emergence of a novel coronavirus that would alter life in previously unimaginable ways.

Pregnant with twins

Pregnancy comes with so much anticipation and excitement. When Meagan discovered she was having twins, she was elated. Aside from standard nausea and mild discomfort, her pregnancy was going smoothly — up until midway through her second trimester. Her doctor observed that her placenta, shared by both babies, was covering her cervix — Meagan had placenta previa. This can cause significant bleeding throughout pregnancy — a reality that Meagan was all too familiar with. She experienced several bleeds that required her to stay at the hospital overnight so that her doctors could monitor her health and that of her babies. But at just 28 weeks pregnant on April 22, 2020, she experienced a bleed so large they called an ambulance. She was once again admitted to the hospital, where her care team felt she needed to stay until delivery.

Megan Gordon's sidewalk message
On Mother’s Day, Kyle and daughter Maeve, visited Meagan outside of her hospital window, leaving her a sweet message to remind her how much they love her.

For five long weeks Meagan remained at the hospital, confined to her room, away from her husband and her three-year-old daughter, Maeve. Due to the emergence of COVID-19, like many hospitals across the globe, The Ottawa Hospital has been under visitor restrictions, preventing Meagan from receiving any visitors or being able to leave the unit to visit loved ones. Pleasures that she might normally experience had she been at home, like having a baby shower with her family and friends or decorating the nursery, she missed out on.

“Being away from my husband and my daughter was really hard,” said Meagan. “But I wasn’t alone. I was with my boys and I was doing what was best for them and their health. I was also being so well taken care of by the nursing staff. They knew how hard it was to be away from my family, especially on Mother’s Day and they went above and beyond to be kind and supportive.”

Throughout the duration of her stay, nurses treated Meagan more like a friend than just a patient, helping to bring a level of comfort in a time when she was so isolated from her own friends and family. “They stopped by my room even if they weren’t assigned to me on their shift just to say hello and to chat. They shared stories of their life outside of the hospital walls and met my family over FaceTime. They even treated us to donuts and coffees. But it’s less about what the nurses “did” and more about how they made me feel,” Meagan explained.

Emergence of COVID-19

The COVID-19 pandemic has reshaped how patients are cared for across the country and the world. More than 1,700 individuals have tested positive for COVID-19 in Ottawa, many of whom have received treatment at The Ottawa Hospital. As a result, even the most well-thought-out birthing plans are being adjusted.

Given Meagan’s unresolved placenta previa, she required a scheduled cesarean delivery at 34 weeks pregnant which would prevent her from going into labour naturally. Her boys were to arrive on June 3, 2020, but they had other plans. At 2 a.m. on May 25, 2020 Meagan’s water broke. Her husband rushed to the hospital just in time to see Meagan for a few moments before Teddy and Rowan were delivered by emergency cesarean. “It was a huge relief to see him before I went into surgery,” said Meagan.

Up until that moment, Kyle had only seen Meagan’s growing belly over FaceTime. When he walked in the room, and saw Meagan for the first time, he gave her a big hug before putting his hands on her belly. Feelings of pride and excitement washed over him. Kyle was in awe at how much her belly had grown since he last saw her in April. Meagan remembers their last hug before she went into the operating room. One of the twins kicked him in the chest. “It was a big moment for us because we often talked about how he might not get to feel the twins moving again, knowing I was there in the hospital until I delivered,” explained Meagan.

Meagan Gordon with Teddy and Rowan.

Due to COVID-19 protocols set in place to protect patients and hospital staff, Kyle wasn’t allowed in the operation room throughout her delivery. But he was by her side over FaceTime, supporting her every step of the way. “It was definitely a very unique experience. I was happy to be able to see Meagan and talk with her and experience the births from her perspective while it was actually going on. I just kept telling her how strong she was… And being able to hear the boys cry for the first time over FaceTime,” said Kyle, “it was as good as we could possibly hope for given the current circumstances.”

Meagan’s team of nurses and doctors even went so far as to take photos and video footage of Teddy and Rowan’s first breath. The boys were then admitted to the NICU. While Meagan recovered, Kyle was able to meet the boys and get a report on their health. Shortly after, he was back by Meagan’s side where they reminisced about the delivery and marvelled in the fact that life had changed so quickly. A few hours later, Meagan was out of the recovery room and well enough to visit her boys in the NICU for the very first time. “It was the beginning of the next stage of our adventure – the NICU journey!” exclaimed Meagan.

The Neonatal Intensive Care Unit (NICU)

For the first three days, Teddy and Rowan remained in the NICU at the General Campus. While recovering from the cesarean in hospital, Meagan was finally able to have Kyle stay with her. This allowed both of them to visit their sons in the NICU frequently. With each visit they learned how to care for their premature babies, who were born at just 5lbs 2oz, including learning how to bathe them and change their diapers. “The staff was great about welcoming us into the NICU, giving us full updates and really involving us as part of the care team for the boys, which was different than caring for our full-term daughter,” says Meagan. “I found it was a very supportive environment.”

Though the twins were healthy and growing, measuring the size of a head of lettuce right before her cesarean at 33 weeks, Meagan knew her mandated cesarean would take place before the twins reached full term. This meant that her boys would stay in the NICU once born until they had grown enough to safely go home.

Home at last

After spending just over two weeks in the NICU, Teddy and Rowan were healthy and strong enough to go home where they could finally meet their older sister for the first time. “We’re settling really well into our new norm as a family of five,” said Meagan.

“We’re just so grateful for the incredible care we received as a family. Everyone we encountered was so compassionate and kind. It made a hard situation one that I will look back on fondly.”  – Meagan Ann Gordon

Ever grateful for the care she received at The Ottawa Hospital, Meagan is quick to express how thankful she is for her doctor, Dr. Karen Fung-Kee-Fung, Maternal Fetal Medicine Specialist at The Ottawa Hospital, Dr. Samaan Werlang, who delivered her boys, and each nurse that took part in her care and that of her boys.

Almost one year later

Teddy and Rowan.

Twins Rowan and Teddy are almost 10 months old and it’s certainly not the maternity leave Meagan had expected — but neither was her pregnancy.

The days can be long and feel repetitive during the winter of a global pandemic but there’s been lots to celebrate. While the boys are identical, they have very different personalities according to their mom. “Rowan is very giggly and chatty, while Teddy is very sweet and cuddly.” Meagan adds, “Rowan’s first word was ‘dada’ so I’m working hard to make sure Teddy’s first word is ‘mama’. Big sister Maeve is incredibly loving and such a good helper.”

While Meagan was a patient in our hospital during those early days of COVID-19, she’s now helping our researchers learn more about the impact of the virus as a Patient Partner. Her perspectives on pregnancy, labour, delivery, and postpartum care during the pandemic can help researchers ensure their studies are relevant to this patient population, and more likely to improve care.

As Vice-Chair of the Board of Directors of Ottawa Victim Services (OVS), Meagan, was a good fit for this research, led by the OMNI Research Group, as it explores sexual and gender-based violence, with a focus on pregnant and postpartum populations. More recently, it has evolved to examine how restrictions related to COVID-19 affect how survivors access care.

Meagan says the timing was right to get involved, “Honestly, the stars just kind of aligned. They were looking for someone during my time as an inpatient. I bring the patient lens, but also have experience from my involvement with OVS. I also have a background in research so that also made me a good fit.” The Ottawa Hospital is leading the way in partnering with patients like Meagan on research projects.

While Meagan takes time to work on the research, together, the family plans to spend the final months of winter enjoying the outdoor rink built by Kyle, who is teaching Maeve to skate. They are grateful to be healthy and spending time together in the safety of home.

Listen to Pulse Podcast, where Meagan Gordon reveals what it’s like to be pregnant with twins during the COVID-19 pandemic.


The Ottawa Hospital is a leading academic health, research, and learning hospital proudly affiliated with the University of Ottawa.

As someone who has dedicated his life to being at the bedside of others during an illness, Fr. Alex Michalopulos now has a better understanding of that fear others faced after his recent COVID-19 diagnosis in April. Today, as a recovered patient of COVID-19, Fr. Michalopulos says the experience was a real eye-opener for him and he’s grateful for the compassionate care he received.

Condition deteriorates

The Michalopulos family
Fr. Michalopulos with his wife and three daughters.

The Greek Orthodox priest wasn’t feeling well at the end of March—a busy time for this church community. By April 5, he was diagnosed with COVID-19 and he self-isolated at home. Over time, his condition worsened with extreme headaches, and a progressing cough, resulting in respiratory issues and fever. He was admitted to The Ottawa Hospital, General Campus on April 9.

The gravity of this illness and the resulting discussions became serious very quickly. “There was a discussion about the ventilator that could be needed at some point for my care. DNR consent (Do Not Resuscitate) was discussed and how I should talk with my family about it,” remembers Fr. Michalopulos.

The 61-year-old was transferred from the Emergency Department to a floor where a specialized team could care for him. “It was very scary to go through this experience. I had no idea how this was going to evolve. Doctors and nurses coming in dressed like you see in the movies with their PPE. Not being able to breathe—coughing continuously, headaches—at times I just wanted to die they were so bad.”

Extraordinary care

Dr. Samantha Halman
Dr. Samantha Halman (left) keeping patients connected to families through technology.

While Fr. Michalopulos recalls the fear he felt as he fought for his life, he’s grateful his condition never deteriorated to the point where he needed to be on a ventilator. That gratitude also extends to each person who helped care for him while he was at The Ottawa Hospital. “The doctors, nurses, and cleaning staff were amazing. I take my hat off to them.”

It wasn’t easy to be going through this illness without his wife and daughters by his side. With visitor restrictions in place to protect patients and staff, he could only connect with his family by phone. He adds his care team put him at ease during the times he was in extreme pain.

“All those medical professionals were so caring—it was reassuring that I was in good hands. They put me at ease.”
– Fr. Alex Michalopulos

Dr. Samantha Halman, General Internal Medicine Specialist, has been caring for COVID-19 patients since the arrival of the virus in March. She says for patients like Fr. Michalopulos and others, her medical team served a dual role.

“It wasn’t always about the medical care when treating our COVID patients. Sometimes it was about spending that extra five minutes with a patient. It was important for people to know we were there for them not only as patients but as people.”
– Dr. Samantha Halman

Being on the frontlines during these unprecedented times has been challenging at times. While Dr. Halman never imagined working through something like this, she’s proud of the efforts of her colleagues at The Ottawa Hospital. “This pandemic exemplifies why we went into healthcare – we want to help people.”

It was compassionate care coupled with his faith, that carried him through. He admits it was an eye-opening experience. While Fr. Michalopulos had minor surgery in the past, it wasn’t until his COVID-19 diagnosis and extraordinary care he received at The Ottawa Hospital that he realized how fortunate he is to have this caliber of healthcare in our community. “I was so grateful to all of them for the care; I had pizza delivered to staff when I was leaving.”

Thankful to be on the mend

Fr. Michalopulos was released from hospital on April 19 — Greek Orthodox Easter. As he reflects on his time in hospital, he couldn’t be more thankful to be on the road to recovery today. “For the times when the doctors or nurses came in to see me, for the times when I was reassured—I’m thankful I was well taken care of with love and respect for human life.”

As tears well up in his eyes, and he stops briefly to regain his emotions, Fr. Michalopulos says it’s sometimes good to be on the other side, to feel what others are going through. “I have a lot more respect for the medical professionals. I always had, but this time it was at a different level. They were there for me.

Fr. Michalopulos in Church
Fr. Michalopulos at the Greek Orthodox Church.

“They held my hand. They showed compassion. They showed a lot of respect and love. I will be forever grateful for them.” – Fr. Alex Michalopulos

It was that special touch, and care from complete strangers that helped give Fr. Michalopulos the strength to get back home to the family he loves and eventually to his parish family.

“I will always remember how I was treated by strangers. I admire them and will always pray for them.”

Research update

Researchers at The Ottawa Hospital are exploring more than 60 research projects to support the world-wide effort to find better ways to treat and prevent COVID-19.  A number of those projects have been supported by the COVID-19 Emergency Response Fund, including a study led by Drs. Sara J. Abdallah and Juthaporn Cowan. Their research is looking into the long-term effects of the virus. They will be checking in on participating patients at three, six, and 12 months after they were initially infected. Survivors of mild, moderate, and severe infections will be included in the study and researchers will assess the healthcare resources, such as visits to the Emergency Department, hospitalizations, and medications that were used by survivors. Results will help improve care for COVID-19 survivors and optimize how healthcare resources are used.

Fr. Michalopulos agreed to take part in this study. “I thought it would be useful to help researchers understand the effects and lingering effects of the virus in gathering information to help create a vaccine and or a cure.”

He’s grateful to have survived the virus, and this is another way to show his appreciation for the care he received while also helping others. “I also feel it is important to participate as my results will add to the information used to make gains in fighting this contagious and aggressive virus that has changed the society all over the world as we know it.”


Listen to the latest episode of Pulse Podcast, where we go behind the scenes with Dr. Halman and hear what it’s like on one of the units at the Ottawa Hospital caring for COVID-19 patients.


The Ottawa Hospital is a leading academic health, research, and learning hospital proudly affiliated with the University of Ottawa.

At a time when people are staying home to slow the spread of COVID-19, they are looking for ways to do some good in the midst of a global pandemic—to feel like they are lending a helping hand. For some, philanthropy makes them feel like they are being proactive, when almost everything else seems uncertain or out of their control.

Individuals, groups, and businesses are all stepping forward to help our front-line heroes. They are donating money, equipment, time, and food—after all, we’re in this together. Not only are they generously supporting The Ottawa Hospital, but they also hope to inspire others to experience that same good feeling of giving.

“Anything we can do to help our hospital, I want to be a part of it.” George Hanna, Gabriel Pizza

“In times of emergency and stress, the number one priority is to help with those people who are on the frontlines in the midst of this crisis, and The Ottawa Hospital is number one.” – Phil Downey

Gavin Murphy: Activist donor sends a message to the community

The COVID-19 pandemic has heightened community awareness of the vital role played by front-line healthcare workers. For local donor Gavin Murphy, it’s never been more apparent. “I shudder to think where we would be without them today. The healthcare system has gone into uncharted territory as a result of COVID-19 and the need for support has never been greater.”

Gavin is a self-described activist donor. He led by example last year and donated $500,000 to The Ottawa Hospital. He will not waver from his commitment to maintain a publicly funded world-class healthcare system in our city. Gavin will not settle for anything less and he doesn’t think anyone else in our community should either. But that goal comes at a cost that cannot be borne entirely by government. His message is emphatic: Every little bit counts. “Even if you can only donate a few dollars and there’s a million people in Ottawa—that will make a tremendous difference. That’s the reality and that’s what we have to address. We cannot rely solely on the government, which has other validly competing interests to consider, in order to sustain our hospital.”

If he needs to be the messenger to encourage citizens to support The Ottawa Hospital then Gavin will gladly take on this role. “Continuing The Ottawa Hospital’s leadership role in publicly-funded healthcare and research is only possible when those who are in the position to donate actually make those donations be they small or great.”

Jason Zhang: big impact from the Ottawa Chinese Community

Jason Zhang remembers watching the COVID-19 story unfold in China, the country where he was born. He and his friends acted to show their support immediately. When COVID-19 made its way to Ottawa, where he now calls home, he knew he had to act. “This is our hospital. This is our home,” says Jason.

Jason, a Founder and Editor-in-Chief of a Chinese community newspaper -Health Times -published in Ottawa, Toronto, Vancouver and Montreal, decided to bring together his network to raise $60,000 for the COVID-19 Emergency Response Fund, which is used in part to purchase necessary equipment like ventilators and PPE. Never did Jason expect the outpouring of support he’s seen. “We’re already over $100,000!”

In fact, Jason and the Chinese community in Ottawa, including 43 associations, were astounded when they reached their initial goal after only four days of fundraising. They’re just thrilled to be able to give back and make sure The Ottawa Hospital has the right equipment required to care for patients during the pandemic.

When the final number was tallied, Jason and his friends doubled their initial goal, raising over $123,000.

Michelle Gleeson: compassionate care for her father inspires her to give

These are difficult times for families, especially those who can’t connect with their elderly parents. That’s exactly what Michelle Gleeson faced. Her father lives in a nearby retirement home but she’s unable to visit because of COVID-19 restrictions. Instead, they talk by phone every day.

On April 2, Michelle received a call that her father, who is 91 years old and lives with Parkinson’s disease, had fallen ill and needed to go to the Emergency Department at the Civic Campus of The Ottawa Hospital. The news rocked her because she knew she couldn’t be by her father’s side. She soon learned he was in good hands.

“I spoke with the nurse, who put me right through to his doctor, Alena Spacek. The integration of everything at the hospital was phenomenal because they could see all of his previous medical visits. I couldn’t be there to explain everything but all his medical information was at the doctors fingertips,” explains Michelle.

Beyond that, while Michelle couldn’t see the compassionate care he was receiving, she could hear the level of care through the reassuring voice of Dr. Spacek. She called twice to speak with Michelle about her father, letting her know he would be okay, and when he could be released to go home.

She was so grateful and relieved, she needed to say thank you—and that’s when she decided to make a donation to The Ottawa Hospital. “For whoever put a blanket on him when he was cold, for whoever gave him a sip of water, to whoever wheeled him to testing, that’s why I wanted to make a donation,” says Michelle.

While Michelle couldn’t be at the hospital during this challenging time because of visitor restrictions, the care team left her knowing her father was in good hands. “When it all happened, I said a prayer that my dad would be in the hands of kind and caring staff. I cried waiting to hear news. Then, when I spoke to the nurse, I could hear the kindness through the phone. He was in the right spot and he was getting the right care. These are caring, loving people.”

Phil Downey: deep roots and always ready to give

Phil Downey’s family has deep ties to The Ottawa Hospital dating back to his mother, a registered nurse who trained at the Civic Hospital in the early ‘40s. A longtime, generous supporter of The Ottawa Hospital, Phil is always proud to give back—and especially now. “If you have a giving heart, it’s always there. In times of emergency and stress, the number one priority is to help with those people who are on the frontlines in the midst of this crisis, and The Ottawa Hospital is number one,” says Phil

Phil has made a generous commitment to raise $250,000 to The Ottawa Hospital’s COVID-19 Emergency Response Fund. He acknowledges these are difficult times for many families, but he believes there is a way for everyone to help our front-line workers.

“If you take a few minutes to think about a little thing you can do to help other people, it makes you feel so good inside. At the end of the day, a donation to The Ottawa Hospital not only helps the front-line workers and the team at the hospital, it really helps yourself because it gives you a little relief of the stress you’re under,” acknowledges Phil.

George Hanna: Gabriel Pizza wants to be a part of giving back

George Hanna’s wife, Malake Hanna, had three high-risk pregnancies dating back to 2004, and she received her care at The Ottawa Hospital. After that experience, George remembers going back to the office and telling his staff: “whatever we can do to help our hospital, I want to be a part of it.” That’s how Gabriel Pizza began giving back and saying thank you.

That generous support continues to this day, supporting the front-line workers during COVID-19. “It’s an honour and a pleasure to give back. No matter how many pizzas we send, no matter what we do—it’s not enough to thank them for what they’re enduring right now and what they’re dealing with,” says George.

The President and COO of Gabriel Pizza and his team have delivered pizzas to the COVID-19 Assessment Centre; they’ve made donations to the Emergency Departments at both the Civic and General campuses. It’s the Gabriel Pizza way of saying thank you. “The whole purpose is to send some pizzas to thank them and put some smiles on their faces. We’re all in this together and whatever we can do to help—sending pizza is just a small way of saying thanks,” says George.

After a brief pause, George reiterates, “Anything we can do to help our hospital, I want to be a part of it.”

Hélène Chevalier: my role and my responsibility to give

Like many confined to their homes these days, there’s a feeling of frustration. That’s exactly what has gone through the mind of Hélène Chevalier, even though she realizes staying home is for the best.

However, Hélène concluded that she had her own role to play beyond just staying home. “I feel that it is my role and my responsibility to contribute to The Ottawa Hospital COVID-19 Emergency Response Fund, and in so doing, to be part of the solution,” says Hélène.

Hélène truly admires the work she sees and hears about from our hospital. “The employees of The Ottawa Hospital show care, dedication, and professionalism to save other people’s lives, and to find a long-term solution to this pandemic” says Hélène.

She goes on to say, “While doing so, they risk their own lives, they worry about their loved ones, and yet, they keep going. It is for them that I contribute to the Emergency Fund.”

Ryan Carey: tunes for TOH

Music has always been a part of Ryan Carey’s life—he loves strumming on his guitar. He’s been doing more of that these days, as he’s staying home like so many others.

Ryan works at The Ottawa Hospital in I.T. as a part of the Mobile Depot. Recently, he started posting videos on social media of some of the songs he’s been playing at home. The next thing he knew, he was planning a Facebook Live event. “It all came together quickly. I started getting requests for songs on social media. I would record and then post them. Then someone suggested a live show and that’s how this fundraiser took off.”

It was when he and his wife, Teri Wellon, a front-line healthcare worker in our community, were planning it out, that they realized there was an opportunity to raise money at the same time. “The Ottawa Hospital was of course the first place that popped into my head,” says Ryan.

On Saturday, April 25, Ryan went live with people tuning in from B.C. to Newfoundland and Labrador. With a large contingent of family and friends from his home province of Newfoundland tuning in, you could say it was a COVID-19 style kitchen party.

At the peak of the show, 140 people were watching Ryan play and he was watching the donations come in. “It just blew me away. I expected to raise a few dollars, but I never expected it to get as high as it did. I raised $1,105 and I donated $95 separately to make it an even $1,200,” says Ryan.

When he thinks about the amount he raised and supporting his fellow colleagues at The Ottawa Hospital, Ryan says it left him with a good feeling. “It feels very rewarding. It feels great to help the place where I work and where I see all the good happening.”

Jason Cameron: rallies his team at Canadian Nuclear Safety Commission in a unique way

Working from home and being away from colleagues can be challenging for some, especially in light of a pandemic.

Jason Cameron, Vice President & Chief Communications Officer at Canadian Nuclear Safety Commission, wanted to do something positive to rally and encourage his staff of 85 while also giving back to the community. In particular, he wanted to support The Ottawa Hospital’s COVID-19 Emergency Response Fund.

On May 8, he brought his team together via Zoom. It was no ordinary meeting. The majority of his colleagues, including Jason, decided to dress up as a favourite character. The screen was filled with costumes from Captain Hook to Winnie the Pooh, Harry Potter and everything in between. While the costumes were meant to add some levity, the team listened intently to Dr. Kwadwo Kyeremanteng, ICU and palliative care doctor at The Ottawa Hospital share his stories from the frontlines.

“Amidst the anxieties and dangers of the pandemic, my team appreciated a virtual visit from The Ottawa Hospital. Their medical staff were motivated to be at work, innovating new COVID-19 therapies funded by the hospital and local community, and were so thankful for our commitment to stay home,” says Jason.

It was Dr. Kyeremanteng’s compelling story of care during COVID-19 that inspired them to give. “As public servants, we were honoured to raise some funds, and had some fun dressing in costume doing so, to help in the fight against COVID-19,” adds Jason.

The team raised over $1,735 — more than double their initial goal. Thanks to a match donation, their total turned into almost $3,500! It’s gifts like this which helped fund innovation care and research projects at The Ottawa Hospital.

The Ottawa Hospital is a leading academic health, research, and learning hospital proudly affiliated with the University of Ottawa.

APRIL 29, 2020 OTTAWA, ON – The Ottawa Hospital’s COVID-19 Emergency Response Fund received a significant boost thanks to the generosity of a $100,000 match gift from the Nanji Family Foundation.

“The Ottawa Hospital Foundation is incredibly grateful to have the support of the Nanji Family Foundation and we look forward to seeing how their gift will inspire others to give,” said Tim Kluke, President and CEO, The Ottawa Hospital Foundation.

The COVID-19 Emergency Response Fund will help patients and staff directly affected by the COVID-19 pandemic. Donations made will be matched by the Nanji Family Foundation and will:

  • support our frontline medical teams
  • purchase specialized protective equipment
  • develop innovative treatments through highly specialized technology
  • contribute to the care and comfort of patients
  • support our scientists and our researchers in their efforts to combat COVID-19

As the pandemic continues to evolve, incredible stories of generosity continue to emerge. Our front-line healthcare team has to adapt quickly and this match gift of up to $100,000 will help to keep them safe, along with our patients. It will also help support the work of our researchers who have joined the global fight against COVID-19. The Nanji Family Foundation has donated a total of $1.6 million to 16 hospitals across Canada in this collaborative effort.

We’re grateful to have the support from our community and thank the Nanji family for their leadership and for inspiring others to give and double their impact.

About The Ottawa Hospital:

The Ottawa Hospital is one of Canada’s top learning and research hospitals, where excellent care is inspired by research and driven by compassion. As the third-largest employer in Ottawa, our support staff, researchers, nurses, physicians, and volunteers never stop seeking solutions to the most complex healthcare challenges.

Our multi-campus hospital, affiliated with the University of Ottawa, attracts some of the most influential scientific minds from around the world. Our focus on learning and research leads to new techniques and discoveries that are adopted globally to improve patient care.

We are the Regional Trauma Centre for eastern Ontario and have been accredited with Exemplary Standing for healthcare delivery — the highest rating from Accreditation Canada. We are also home to world-leading research programs focused on cancer therapeutics, neuroscience, regenerative medicine, chronic disease, and practice-changing research.

Backed by generous support from the community, we are committed to providing the world-class, compassionate care we would want for our loved ones.

For more information about The Ottawa Hospital, visit ohfoundation.ca.

Mackenzie Daybutch  

Mackenzie Daybutch

Everyone deserves to feel a sense of belonging where they work, which is made so much easier when you feel a connection with others.

This is exactly the goal of The Ottawa Hospital’s Indigenous Employee Network (IEN). Created in October 2021, the IEN’s ongoing goal is to create a safe space for self-declared First Nations, Inuit and Métis employees at The Ottawa Hospital and their allies to connect, share experiences, and celebrate Indigenous culture.

Mackenzie Daybutch is Ojibway from Mississauga First Nation #8 in North-Eastern Ontario, where she is a status band member, Bear Clan, and inter-generational residential school survivor. She is the Program Coordinator for the Regional Indigenous Cancer Program at The Ottawa Hospital and is Lead of the IEN, which she describes it as a “sacred space where indigenous hospital employees and allies can connect.” 

Learn more about Mackenzie and the critical work of the IEN.


Hélène Létourneau-Donnelly

Hélène Létourneau-Donnelly

Our hospital has seen its fair share of trailblazing women, and Hélène Létourneau-Donnelly deserves to be mentioned.

Her nursing career began at the then Ottawa General Hospital in 1959, where one week after graduating as an RN, she assumed the position of Assistant Director of Nursing. Only a few years later, her talents were recognized from across town and she became a director in nursing at the then Civic Hospital. She was a young woman who chose to follow her career aspirations of caring for others at a time when other women her age were getting married and having children. Hélène would be instrumental in leading that position for the next 27 years.

She’s recognized for developing and establishing, with the support of her committed staff, a list of major hospital programs. They include the Comprehensive Surgical Day Care, which was a first in Canada, Ottawa’s first Triage Nurse Program in the Emergency Department, the Cerebral Vascular Service and Poison Information Centre, also a first in Ottawa, and the city’s first Operating Room Technical Course.

She is respected for completing a PhD (Education), without thesis, on a part-time basis during this hectic time.

Whether it was advancing care for patients or her life-long commitment to the education and wellness needs of women, Hélène has routinely been a voice and passionate advocate for others.

Hélène’s actions and commitment to care at The Ottawa Hospital have long since continued into retirement as a volunteer and as a donor—she continues to find ways to give back. Hélène has been particularly interested in supporting women’s health through the Shirley E. Greenberg Women’s Health Centre and the Rose Ages Breast Health Centre, which has a room named after her.

Learn more about Hélène Létourneau-Donnelly.


Macrina Valcin

Last year, Registered Nurse Macrina Valcin wanted to find a creative way to mark Black History Month. With some help from her colleagues on the Mother Baby Unit at the General Campus, she transformed the unit’s bulletin board into a powerful celebration of the Black community, creating an intricate display with inspirational quotes, books to borrow and posters of historical Black leaders.

Macrina’s passion project was born from tragedy—the death of George Floyd. “I decided I was going to let people see what racism is, what Black culture is,” says Macrina. “I thought maybe they can see this display and learn a little bit more and ask me questions.”

This year, Macrina brought her creative labour of love to a much larger audience. Throughout all of February, Macrina’s displays were located in the Employee Corner right outside the cafeteria doors at both the General and Civic Campuses. The displays placed a strong focus on honouring Canadian Black heroes, including athletes, politicians and entrepreneurs.

Macrina Valcin

There was also a collection of books and posters that commemorate Black leaders from the past. “One of my big goals with these displays is to honour the past and inspire the future,” says Macrina.

Macrina hopes her displays will spark some difficult but necessary reflections. “I think people forget that racism is everywhere and exists every day. I’m hoping that these displays will bring about a greater awareness of what people do not see and do not know.”

Read more about Macrina and how last year’s project led to her co-leading Black Community at The Ottawa Hospital.


Mary Ierullo

Mary Lerullo

Mary Ierullo had her own children, but she was also the “other mother” to countless young women in Ottawa. After immigrating to Ottawa from Italy as a young girl in 1928, Mary was always inspired to help others.

In the 1950s, she saw young pregnant women from back home struggling, so, despite not holding an official role at the hospital, she helped set up the first prenatal clinic for immigrant women at the Civic Hospital. She held their hands, literally and figuratively, as they transitioned into motherhood in their new country. 

Learn more about other amazing women like Mary in our 100 Moments series, celebrating the 100th anniversary of the Civic.


Dr. Rebecca Auer  

It was only a glimpse she caught, standing on the side of the Trans-Canada Highway as it curved along Lake Superior, but since then, Terry Fox has remained a source of inspiration for Dr. Rebecca Auer. His vision and determination helped motivate her to where she is today — an award-winning cancer clinician-scientist.

Dr. Auer combines revolutionary cancer research with hands-on patient care every day in her role as Surgical Oncologist and Senior Scientist at The Ottawa Hospital, and as Scientific Director of the hospital’s Cancer Research Program. 

As a surgeon, Dr. Auer sees with clarity that, while surgery may be the best chance for a cure in most cancers, patients are particularly vulnerable to both infections and cancer recurrence in its aftermath, in large part because the immune system is suppressed in the postoperative period. Dr. Auer’s research program is focused on understanding the mechanisms behind this effect and reversing them with innovative therapies.

Dr. Rebecca Auer

In recognition of her practice-changing research, Dr. Auer has been named the 2023 recipient of the Chrétien Researcher of the Year Award. 

Learn about her childhood stint at CHEO and an alarming late night in the lab.


Marion Crowe

Marion Crowe

Access to culturally safe health care is a priority for The Ottawa Hospital. We’re focused on strengthening Indigenous partnerships to guide our work to improve the experiences of First Nation, Inuit and Métis patients and their families.  

TOH’s journey of reconciliation would not be possible without the vision of Marion Crowe – the first Indigenous Governor at TOH and Co-Chair of the Indigenous Peoples Advisory Circle.  An accomplished and award-winning leader in First Nations health equity and governance, Marion was appointed to the TOH board on Indigenous Peoples Day June 21, 2017.  She is also a proud member of Piapot First Nation in Saskatchewan and founding Chief Executive Officer of the First Nations Health Managers Association.   

Marion says TOH’s work to advance Indigenous priorities is a result of many candid and sometimes difficult conversations and a true willingness among everyone at the table to pursue the journey together. 

“The work of reconciliation is not easy,” she says. “You cannot have reconciliation without truth, and the truth can often times be painful and discouraging. With TOH, we’ve had a willingness from the beginning to engage in the hard work of reconciliation. We’ve created a true allyship at the leadership level and a real shift in thinking is gaining momentum across the organization. I commend the dedicated members of the Indigenous Peoples Advisory Circle for showing up for their people and for change. I’m immensely proud of our work together and look forward to continued progress.”

Read more about Marion Crowe and other incredible woman of our hospital by checking out our 100 Moments series, which shares extraordinary moments from the past century of the Civic.


Dr. Emily Gear

For decades, Dr. Emily Gear and her husband, Dr. Frank Berkman, a cardiologist at the Cardiac Unit (now called The University of Ottawa Heart Institute), lived across the street from the hospital so she could be at the Civic in minutes to deliver a baby. Dr. Gear had a practice in the basement of her home with a full-time nurse.   

“Her nurse was like another grandmother to us,” recalls Dr. Gear’s daughter, Janet Berkman. “She’d come up at noon and join us for lunch.”  

Janet also remembers many men over the years parked in the driveway of their home on Melrose Avenue, too uncomfortable to come inside with their wives.   

Dr. Emily Gear was Ottawa’s first female OB/GYN, pictured here (front left) with a group of medical interns outside the Civic Hospital in 1950.   

“Mom loved the people at the Civic Hospital,” Janet adds. “She did rounds there every morning and was there all the time for deliveries. The Civic was almost like her second home.”

Read more about Dr. Gear and other incredible woman of our hospital by checking out our 100 Moments series, which shares extraordinary moments from the past century of the Civic.


Dr. Kathleen Gartke

Dr. Gartke is the executive sponsor of the WPLC.

“I spent more than 25 years as the only operating female orthopedic surgeon in the city. I know what it’s like not to feel like part of the group,” says Dr. Kathleen Gartke, Senior Medical Officer at The Ottawa Hospital.

Dr. Gartke’s sentiments are not unique among many women physicians. Although women have outnumbered men in medical school for 20 years, individual and systemic biases in healthcare can prevent qualified women candidates from pursuing, achieving and staying in leadership roles.

To fight this inequality, Dr. Virginia Roth, now The Ottawa Hospital’s Chief of Staff founded the Women Physician Leadership Committee (WPLC), formerly known as the Female Physician Leadership Committee, in 2011. It identifies, mentors and trains potential leaders, and recognizes, enables and supports existing leaders. A decade later, the committee is still going strong. The number of women division heads at the hospital grew from 12 percent in 2010 to 23 percent in 2021, an increase of 92 percent. 

Read how the WPLC has made inroads for women physicians.


Dr. Julianna Tomlinson

Born, raised, educated, and trained in Ottawa, Dr. Julianna Tomlinson is using research to change the way we think about Parkinson’s disease. Her work focuses on Parkinson’s-linked genes and is revealing the complexity of the disease. As the Senior Laboratory Manager in Dr. Michael Schlossmacher’s lab at the Ottawa Hospital Research Institute (OHRI), Dr. Tomlinson is highly involved in community outreach, and her work is inspired and influenced by people living with Parkinson’s.

Read our Q&A with Dr. Tomlinson.

Dr. Julianna Tomlinson

Dr. Barabara Vanderhyden

Dr. Barbara Vanderhyden

Dr. Barbara Vanderhyden has spent her career looking for the metaphorical missing pieces to some of ovarian cancer’s most complex puzzles. As a senior scientist at The Ottawa Hospital, professor at the University of Ottawa, and Corinne Boyer Chair in Ovarian Cancer Research, Dr. Vanderhyden’s work makes a 3,000-piece puzzle look like child’s play.

From her first award — the Soroptimist Award for her volunteering as a high schooler in 1978 — to the accolades she’s garnered since — including the Dr. J. David Grimes Research Career Achievement Award, the Capital Educator’s Award, and the Governor General’s Caring Canadian Award — Dr. Vanderhyden’s award-winning career has changed the way ovarian cancer is understood and treated today.

Learn why physiology is like a puzzle and why sucking eggs is a good thing in Dr. Vanderhyden’s lab.


The Ottawa Hospital is a leading academic health, research, and learning hospital proudly affiliated with the University of Ottawa.

Hope despite aggressive skin cancer diagnosis

Diagnosed with a stage 4 melanoma at the age of 62, Dan Collins feared for his life when he learned about the aggressive form of cancer. However, immunotherapy treatment gave him a reason to hold out hope. Dan had hope because of scientists who never gave up; who were determined to turn the tables on cancer and to create a better chance of survival, for patients like him. Hope that a cure is coming.

Discovery of a mass

Four years ago, Dan had been travelling for work, when he started noticing some pain when he’d lean his head back to rest on the plane. He recalls turning to his family doctor to get answers. An ultrasound revealed there was something inside the back of his head that looked like a cyst.

After an initial biopsy, Dan was referred to a surgeon at The Ottawa Hospital Cancer Centre. Another biopsy revealed the cyst was actually a mass. It was melanoma. “I was scared. Cancer had stripped my family of so much. I lost both of my two older brothers and my father to cancer. I feared for my life,” recalls Dan.

Unfortunately, the mass starting growing – and it was growing fast. By the end of July, just two months later, the mass went from being not visible on the back of his head, to the size of a golf ball.

His surgical oncologist, Dr. Stephanie Obaseki-Johnson, initially wanted to shrink the tumour before surgery to remove it. However, the mass was growing too quickly.

Oncologist Dr. Michael Ong of The Ottawa Hospital in a patient room.
Dan Collins with Oncologist Dr. Michael Ong.

Time to act

On August 11, 2015, Dan had surgery that lasted most of the day. When it was over, he had 25 staples and 38 stitches in the back of his head. As he recovered, Dan was reminded of a saying that helped him through recovery, “Never be ashamed of your scars. It just means you were stronger than whatever tried to hurt you.”

He would need that strength with the news that awaited him. Only two weeks later, the mass was back. His doctors also discovered a mass in his right lung and shadows in the lining of his belly. He had stage 4 cancer – it had metastasized. This was an aggressive cancer that left Dan thinking about the family he had already lost and what would happen to him.

The next generation of treatment

Soon, he was introduced to The Ottawa Hospital’s Dr. Michael Ong and was told about immunotherapy – the next generation of treatment, with the hope of one day eliminating traditional and sometimes harsh treatment like chemotherapy. Dr. Ong prescribed four high doses of immunotherapy. At the same time, radiation treatment began for Dan – 22 in all. His immunotherapy treatments were three weeks apart at the Cancer Centre and between each, he would have an x-ray to monitor the tumours.

“Each x-ray showed the tumours were getting smaller. That’s when the fear started shifting to hope.” – Dan Collins, patient

By December 2015, Dan finished immunotherapy treatment and the next step was to wait. “This transformational treatment was designed to train my own immune system to attack the cancer. We would have to be patient to see if my system would do just that,” says Dan.

While the shadows in Dan’s stomach lining had shrunk, the mass in his lung had not. That’s when Dr. Ong prescribed another immunotherapy drug that would require 24 treatments.

Dan learned from his oncologist that melanoma has gone from being an extremely lethal cancer, with few treatment options, to having many different effective therapies available.

“When I started as an oncologist a decade ago, melanoma was essentially untreatable. Only 25 percent would survive a year. Yet now, we can expect over three quarters of patients to be alive at one year. Many patients are cured of their metastatic cancer and come off treatment. We are now able to prevent 50 percent of high-risk melanoma from returning because of advances in immunotherapy,” says Dr. Ong.

Dan completed his last immunotherapy treatments in September 2017.

Oncologist Dr. Michael Ong posing with armed crossed at The Ottawa Hospital.
Oncologist Dr. Michael Ong of The Ottawa Hospital.

Today, there is no sign of cancer

When Dan thinks back to the day of his diagnosis, he remembers wondering if he was going to die. “I believe I’m here today because of research and because of those who have donated to research before me.”

He thinks back to when his older brother Rick died of cancer in 2007. “At the time he was treated, his doctor asked if he would participate in a research study. The doctor told him directly, this would not help him, but it would help somebody in the future.” Dan pauses to reflect and then continues, “I like to think, that maybe, he had a hand in helping me out today. Maybe he helped me survive. One thing I do know is that research was a game changer for me.”

The Ottawa Hospital has been a leader in bringing immunotherapy to patients. Research and life-changing treatments available at The Ottawa Hospital altered Dan’s outcome and he hopes that advancements will continue to have an impact on many more patients, not only here at home but right around the world.


The Ottawa Hospital is a leading academic health, research, and learning hospital proudly affiliated with the University of Ottawa.

Turning adversity into action – young philanthropist couple pays it forward 

It isn’t every day that people respond to difficult experiences by stepping forward to make a difference in the lives of others, but that’s exactly what local philanthropists and entrepreneurs Harley Finkelstein and Lindsay Taub did. And they hope their story will inspire others to do the same. 

Unexpected complications 

In February 2019, Lindsay was in labour with the couple’s second child. They headed to the Civic campus of The Ottawa Hospital with nervous excitement in anticipation of meeting their new baby. But the birth did not unfold as they had hoped. After a relatively easy labour and delivery with their first in 2016, they expected a similar experience. This time, labour was extremely difficult and tremendously painful. 

Lindsay required an emergency c-sectionThis is not what she and her husband, Harley, had planned for. They were scared at the prospect of surgery and for the well-being of their unborn child. Thankfully, their daughter was delivered safely, and both mom and baby were healthy.  

Lindsay and Harley were exhausted, overwhelmed by the unexpected series of events, and desperately needing a chance to decompress and rest  a challenge while sharing a room with three other patients and a constant stream of their nurses, doctors, and visitors.  

Discovering a need 

As the Chief Operating Officer of Shopify, a Canadian multinational e-commerce company located right here in Ottawa, Harley has dealt with his fair share of stressful situations but even he found this experience pushed his limits. “It was a stressful experience and we just hadn’t anticipated it,” said Harley. 

As healthy young parents, Harley and Lindsay have been fortunate to have limited interaction with the hospital. It wasn’t until this difficult experience that Harley realized what it was like to be the loved one of someone experiencing a health complication. The care Lindsay and their baby received was excellent, and he was confident they were in good hands. Yet, he saw a need for a space that would provide a better family experience following the birth of a child. Lindsay and I experienced a need and saw an opportunity to do something about it,” said Harley. 

“Everyone can do something that makes things better for someone else,” says Harley.
“I think this idea of paying it forward is what creates a vibrant, well-run, and prosperous community. And it doesn’t need to start when you’re 60 years old and retired- it should start as early as possible.” – Harley Finkelstein

Building community by paying it forward 

Harley and Lindsay both come from humble beginnings but reflect fondly on their respective childhoods and the emphasis that was placed on spending time together. This is what inspired Lindsay to open her own ice cream shop, called Sundae Schooland provide a place for families to gather together and enjoy a treat over conversation.  

As their respective businesses and careers grew, they felt strongly that along with their good fortune came a responsibility to pay it forward and help others. They have become well-known in the Ottawa area, not only for their entrepreneurial successes, but as influential philanthropists in a thriving community of people who believe in making life in Ottawa better, including contributing to the building of The Finkelstein Chabad Jewish Centre. 

“Philanthropy isn’t always about writing a big cheque,” says Harley. “It’s about finding someone who might be going through something difficult and making their life better. You don’t have to change everything but being incremental in donating your time or money can have a very big effect, especially if a lot of other people are inspired to do the same.” 

Mom and baby look into camera in kitchen
Baby Zoe at home with mom, Lindsay.

Turning their challenging circumstance into action  

And that’s exactly what Harley and Lindsay plan to do. With a donation to The Ottawa Hospital, they hope to inspire others to give back to their community in a way that is meaningful to them. 

“Supporting the hospital was very personal having given birth there and having received such excellent medical carebut also wanted to contribute to other aspects of people’s experiences. It was really important to us,” says Lindsay. “I want our girls to see that not only do we have businesses we care about, but we also care deeply about our community and want to contribute however we can – there are so many ways to do it.” 

“We care deeply about our community and want to contribute however we can – there are so many ways to do it.” – Lindsay Taub

A hope to inspire others 

Ultimately, Harley and Lindsay feel strongly that they need to lead by example, not only as role models for their own girls, but to motivate others in the community. 

“Everyone can do something that makes things better for someone else,” says Harley. “I think this idea of paying it forward is what creates a vibrant, well-run, and prosperous community. And it doesn’t need to start when you’re 60 years old and retired- it should start as early as possible.”


The Ottawa Hospital is a leading academic health, research, and learning hospital proudly affiliated with the University of Ottawa.

True love will continue through legacy gifts

“When I search for you, I never look too far. In every room, in every corner – there you are.”

Jim Whitehead wrote that poem to his late wife, Pat, after she passed away. The two had a magical connection that spanned almost their entire lives, including over 35 years of marriage.

Pat and Jim first met as young children in an Orangeville neighbourhood where Jim lived, and where Pat would visit relatives. Eventually, the pair went their separate ways, and over the course of about 20 years, they each married and had two children, all boys.

It wasn’t until they were in their mid-forties and both living in Ottawa, that their paths would cross again. “We became ‘simultaneously singlelized’ and reunited,” Jim remembers, as a smile stretches across his face.

Love reconnected

Their reconnection was instant. “We both were at a party in Barrhaven, hosted by a mutual friend. When I saw her, I knew that this moment was it.”

The rest, shall we say, is history. The couple married and built their life together in their cozy home near the Civic Campus of The Ottawa Hospital. They shared a love of music, art and travel, all of which is obvious when you look around their home. They also had a deep connection to their community – in fact, Pat generously supported 40 local charities.

After Pat passed away in January 2018, following a seven-year struggle with the effects of Alzheimer’s dementia, Jim decided to revisit the charities he and his late wife had supported.

Patricia Whitehead in sitting on a couch in her home.
Jim’s late wife, Patricia, pictured at their cozy home.

Legacy of their love

Ultimately, he decided to leave a gift in his will to 11 organizations, including The Ottawa Hospital. During his work years, Jim some spent time as an employee of the geriatric unit of the Civic Hospital, now the Civic Campus of The Ottawa Hospital. With the hospital being just a stone’s throw from his front steps, this gift was important to him. “My sons were born there and my two stepsons as well. I worked there, Pat and I were both cared for at the hospital, and I realized that I wanted to do more.”

As Jim sits in his living room, he still grieves for the loss of his beloved wife. However, Pat’s presence fills their home, with the special touches, from the addition she designed to the pictures that hang on the wall to the marionettes that she made herself. Jim reflects on their special bond, which was so strong that it brought the two back together. “We were well matched,” smiles Jim. He continues, “I had never loved or been loved as much, or as well, as with my Patricia.”

Jim’s gift will be a lasting legacy for not only him but also of Pat, and it will honour their deep love of their community and each other. Their love story will continue for generations by providing care and attention to patients in years to come.


The Ottawa Hospital is a leading academic health, research, and learning hospital proudly affiliated with the University of Ottawa.

Excruciating chest pains woke Phyllis Holmes from a deep sleep. A trip to the emergency room revealed a twist in her small intestine. Doctors used an uncommon technique that involved leaving her abdomen clamped open for two days after surgery – it’s the reason Phyllis is alive today.

The first of many miracles

For 18 months Phyllis experienced on-and-off pain in her chest. Some episodes lasted for only a few minutes, while others lasted for several hours. Unable to pinpoint the cause of her pain, Phyllis’ doctor started an elimination process; sending her for various tests, including a visit to the University of Ottawa Heart Institute. When results revealed it wasn’t her heart that was causing such discomfort, doctors ordered a CT scan hoping it would provide some answers.

However, only a few days prior to her scheduled appointment, Phyllis jolted awake in excruciating pain. Lying next to her, concerned, was her husband, Brian Jackson, who insisted they pay a visit to the emergency room. Her pain persisted as they checked in at The Ottawa Hospital’s General Campus. Recognizing the severity of her pain, the admitting staff immediately put her in an examination room.

A life-threatening diagnosis

Dr. Guillaume Martel and Phyllis Holmes embrace at The Ottawa Hospital.
Dr. Guillaume Martel and Phyllis Holmes

After several tests, Phyllis underwent a CT scan. The results showed her life was on the line.

As Phyllis recalls her experience, she describes hearing only one thing – they would need to perform emergency surgery immediately. “That was all I heard,” said Phyllis. “We have to do emergency surgery or you may be faced with a life-threatening circumstance.”

What the CT scan revealed was a small twist in her intestine, causing her entire bowel to turn purple, almost black. “Her whole small intestine was dying,” said Phyllis’ surgeon, Dr. Guillaume Martel, “which is not survivable. But we got to her quickly, and that day, things lined up perfectly.”

Traditionally, with a bowel in such a condition, surgeons would have removed the section of the bowel that was compromised. However, in Phyllis’ case, almost her entire bowel was jeopardized. Removing such a large portion of her bowel would have reduced her to being fed through IV nutrition for the rest of her life.

A mid-surgery decision

Once Phyllis was in the operating room, doctors were able to more accurately assess the severity of the damage caused to her intestine. Some vitality in her bowel remained— an encouraging sign that there was a chance it could be saved. Rather than remove the intestine, they decided to leave her abdomen clamped open and wait.

For two days Phyllis lay sedated in the intensive care unit, her abdomen left open. Throughout that time, Brian recalls the nurses and doctors were attentive and compassionate, letting him know what was going on every step of the way. “I was always in the loop about what was going on,” said Brian, something that he was grateful for during a particularly emotional and stressful time.

“Leaving a patient open can be a form of damage control,” explained Dr. Martel. This technique relieved a lot of pressure in Phyllis’ abdomen, allowing time to see whether her bowel would survive. However, it can be difficult for a doctor to know if this technique will work for one patient over another. Luckily, in Phyllis’ case, it did.

The wait was over

When Phyllis was brought back to the operating room for her second surgery, Dr. Balaa, the surgeon, told Brian what to expect. It could be a long procedure, where they would remove part of her intestine, and in its place attach a colostomy bag. Brian settled in for a long and stressful wait, unsure of what life might be like once Phyllis’ surgery was complete. But less than an hour later, Dr. Balaa appeared with incredible news.

When they took off the covering, a sheet that protected her abdomen while she lay clamped open, her intestine was healthy and back to normal again. To their amazement, her intestine remained viable and all they needed to do was stitch her back up.

Recovery period

The next morning Phyllis woke to Brian’s warm smile at her bedside. While she was unaware of the incredible turn of events, she was grateful to be alive.

She remained at the hospital for a week after the first surgery. While she recovered, Phyllis recalls receiving exceptional care. “The doctors always had so much time for me when they did their rounds,” said Phyllis. “They were very patient and engaged in my situation, it was heartwarming and wonderful.” Phyllis was so grateful, she wanted to show her appreciation.

Showing Gratitude

Dr. Guillaume at The Ottawa Hospital
Dr. Guillaume Martel was part of a team that saved Phyllis’ life.

That’s when Phyllis heard of the Gratitude Award Program. This program was developed as a thoughtful way for patients to say thank you to the caregivers who go above and beyond to provide extraordinary care, every day. It’s a way for patients, like Phyllis, to recognize caregivers by giving a gift in their honour to The Ottawa Hospital. The caregivers are presented with a Gratitude Award pin and a special message from the patient letting them know the special care given did not go unnoticed.

Honouring Dr. Martel and several others through the Gratitude Award Program was a meaningful way for Phyllis to say thank you. “I wanted to be able to give something in return,” said Phyllis.

Dr. Martel was touched by the gesture. “When you receive a pin from a patient like Phyllis, it’s very gratifying,” explained Dr. Martel. “It’s something you can feel good about receiving.”

A healing experience

Phyllis’ journey at The Ottawa Hospital was far more than an emergency room visit and two surgeries. When asked to reflect on her experience, she tells a story of compassionate care and healing, both physically and mentally. “I felt that even though I was there to heal physically, I was getting psychological support as well,” Phyllis explained. “Everyone would use eye contact, or they’d touch my hand with compassion. It was very personal. I saw the divinity in those people,” explained Phyllis. “I saw it. I experienced it first-hand. And it is healing. That is the healing that takes place when you have those very special encounters. It heals you.”

Today, Phyllis feels incredibly grateful for the care she received at The Ottawa Hospital. “It was second to none,” she said.

Dr. Guillaume Martel

In August 2019, Dr. Guillaume Martel was announced as the first Arnie Vered Family Chair in Hepato-Pancreato-Biliary Research. Dr. Martel is a gifted surgeon at The Ottawa Hospital who has saved and prolonged the lives of countless patients, particularly those with cancer. An international search conducted for this Research Chair found the best candidate right here in Ottawa. This Research Chair provides the opportunity for innovative clinical trials and cutting-edge surgical techniques that will benefit our patients for years to come. This was made possible through the generous support of the Vered Family, alongside other donors.

“When Arnie got sick, he needed to travel to Montreal for treatment. It was so hard for him to be away from home and our six children. We wanted to help make it possible for people to receive treatment right here in Ottawa. This Chair is an important part of his legacy.” – Liz Vered, donor


The Ottawa Hospital is a leading academic health, research, and learning hospital proudly affiliated with the University of Ottawa.

Update: It is with heavy hearts that we share that Saila Kipanek passed away on Friday, March 25, 2022 in Iqaluit. Saila had a huge impact on the Indigenous Cancer Program at our hospital and on many of our staff. We are deeply saddened by his loss and offer our condolences to his family.

“Saila was one of my first patients in this role. He taught me so much — how to be a better listener not only of the spoken word but to listen for words that sometimes are too painful to utter. He shared about his youth, his family, and his culture — the joys as well as the sorrows. Our almost weekly telephone chats will be greatly missed. “

Carolyn Roberts, Indigenous Patient Nurse Navigator
Indigenous Cancer Program

The following story was written in late 2019 before Saila passed away.

Inuit carves way to mental well-being after cancer

After his cancer diagnosis, Saila Kipanek, a traditional Inuk carver, couldn’t have imagined how important his life’s work would be for his recovery.

When Saila was diagnosed with cancer, he knew his best chance for survival was treatment at The Ottawa Hospital. But uprooting his life in Nunavut, to be treated in Ottawa, away from his family, friends, and community would prove to be a challenge. It took a toll on his mental health.

But staff at The Ottawa Hospital would go the extra mile to make him feel at home.

A holistic approach to healing

It was a cold February day, when Saila woke up in a post-op recovery room. He was feeling like a shell of his former self. Having spent months away from his home and his loved ones while undergoing cancer treatment, which included chemotherapy, radiation and surgery, he was suffering from extreme depression.

Not long after Saila’s surgery, Carolyn Roberts, a Registered Nurse and First Nations, Inuit, and Metis Nurse Navigator for the Indigenous Cancer Program, took Saila to Gatineau Park. As they sat by the river, Saila shared that his mental health was “in his boots” – but, he knew exactly what he needed to heal. “What I really need is to carve,” he explained to Carolyn. “Carving would help me feel like myself.”

Treating patients from Nunavut in Ottawa

The Ottawa Hospital Cancer Centre, through an agreement with the Government of Nunavut, is the provider of cancer services to residents of Baffin Islands and eastern Nunavut. For this reason, patients like Saila travel thousands of kilometres to receive the very best treatment and care in Ottawa. However, coming to such a large city away from familiar culture, language, and food can make them feel isolated, and take a toll on their mental health.

Patient-centred health care

The role of the Nurse Navigator within the Indigenous Cancer Program is diverse and patient-centred. An important part of Carolyn’s role is to listen to the needs of each patient and work to the best of her ability to accommodate those needs. “If you just listen,” said Carolyn, “patients tell you what they need to heal.”

Carolyn did just that. After listening to Saila’s struggles, she was determined to help him. It was at that moment that Carolyn took it upon herself to find a space within the hospital for Saila to carve.

She approached Kevin Godsman, then one of the Managers of Facilities, to see if there was a room that Saila could use to carve in. With help from his colleagues, he found a room and fitted it out with furniture, tools and a vacuum.

Carolyn Roberts chats with Saila Kapinek at The Ottawa Hospital cancer centre.
Carolyn Roberts chats with Saila Kapinek at The Ottawa Hospital cancer centre.

A grand opening

A party was organized for the grand opening of Saila’s carving room. It was an emotional moment for him, realizing he would be able to carve again.

For the next six weeks, while he underwent his chemotherapy and radiation treatment, Saila carved.

His depression lifted, and his cancer was halted.

“Glad I got back to carving,” said Saila. “Grateful I’m doing it again. It helped in the long run.”

When he returned home to Iqaluit, he took his pieces with him and finished them. At a follow up appointment in September 2018, he brought his finished carvings back to show the team what they helped him create.

“They turned out even better than I imagined,” said Kevin. “It’s nice to know that The Ottawa Hospital has a little part in the making of them too.”

Today, Saila is feeling strong and well, and grateful for the compassionate care he received at The Ottawa Hospital.


The Ottawa Hospital is a leading academic health, research, and learning hospital proudly affiliated with the University of Ottawa.